Small Business

Most companies would do almost anything to get a loyal customer. But that loyalty can turn into a huge liability. A disaster waiting to happen.

One negative phrase can 'turn off' a customer or employee, make sure your business dictionary has omitted these.

I think if customers were more like dogs in the following four ways, we’d all have more business than we could handle.

If you’re whining to yourself that it takes more time than you’ve got to put more attention on customer service, think how much energy you put into finding new customers. 

When trying to grow a business, a common misstep is to focus on gaining new business, but the secret may actually be right before your eyes. Focusing on what you already have – internal staff and external customers – may be the key to success. 

Before you spend a lot of time hanging out on Twitter and Facebook writing new content, you need to ask yourself, 'Are my decision makers listening?'

Here are your latest and greatest tweets that helped me run my small business last week. #tweetsoftheweek

Here are tips for finding the best-suited tax professional for your small business.

Whether your email is unmanageable or you can't get a handle on all the business contacts you make, there is help and it's only a click away.

Here are some office survival tips for the cold and flu season. 

The world’s largest retail trade association writes a letter to the Senate saying a mandated wage hike would hurt employers and essentially decrease the number of job opportunities for teen and entry-level workers.

From apps that can handle your accounting to ones that will answer the phone for you, here’s a look at five apps that can replace your office workers and potentially save you a bunch of money.

Sometimes, mobile ads don't appear correctly. Other times, they don't appear at all. Small businesses can't afford to deal with these nuances. Google aims to change that.

Here are three tech solutions for keeping your office on the same page, even when not in the same building.

It's Taylor Swift's world, and we're just living in it. Not only is she taking over the pop charts with her new album "1989," she's taking the Internet by storm, too.

If you want to know whether or not an employee is truly happy at your company, look for these top 10 habits of happy employees.

 Amid rapid technological advances, many workers and business leaders wonder: Where will we go from here?

Technology is moving faster than light speed, it seems. Every time you look up, there’s some amazing new gadget or app that makes your life better.

The National Labor Relations Board publishes a new memo saying restrictive social media rules may be in violation of federal labor law.

Landing a partnership with a Fortune 100 company could be the deal that puts your startup on the map.