Small Business

"The customer is always right." Despite this universal tenet of customer service, the truth is, making customers happy is not the result of a one-size-fits-all approach.

Forget sites like Twitter, Reddit, StumbleUpon and LinkedIn. A new report reveals that Facebook and Pinterest — and maybe even Google+ — are your safest bets.

Over the last few years, every brand has had to become a content marketer. Whether it's posting regular social media updates or running a full-on blog, the digital age has brought with it a demand for consistent, high-quality online content.

LinkedIn doesn’t play when it comes to professional profile pics and neither should you. 

As a small business owner today, it’s easy to get caught up in technology that you forget your biggest advantage as a small business: you and your staff.

Big Data is everywhere. Whether it comes from the Web, business applications or deep inside machine logs, Big Data is helping all types of businesses grow as they become more strategic and profitable.

There is no better time than now to invest a few hours to de-clutter and get your office full working mode. Here are 10 tips to help you get on track.

Many entrepreneurs start businesses because they want more flexibility in their lives. Thanks to technology, it’s easier than ever to create flexibility in your business environment.

Organizations make better decisions when they are based on data. In order to make the best decisions, the person who is closest to that decision and who has the data to back it up should come to a conclusion.

A recent teleworking survey by collaboration software provider PGi found that 80 percent of U.S. knowledge workers are employed by companies that have a telecommuting program in place.

What makes an employer attractive to job seekers? Is it a high salary? A great benefits package? Those are important, but they're not the whole story. 

In my group of companies, we conduct performance reviews every six months instead of the usual annual review that most companies conduct. I believe in the value of periodically sitting down with each direct report and discussing how they are reaching their goals. Once a year is not enough, in my opinion.

Cybersecurity is important for companies of all sizes, but it can be difficult for smaller businesses to keep their companies protected.

If you use Dropbox to store and share Microsoft Office documents, your life is about to get easier.

Crafting the perfect business plan is often a challenge for any number of reasons.

 As lawyers and venture capitalists involved with startups, we have seen plenty of legal mistakes made by entrepreneurs and startup companies. Here are some of the most common and problematic ones.     

Want to work (and live) like the successful entrepreneur behind Virgin Group? Check out Richard Branson’s tips for parenting, as well as balancing career and personal life commitments.  

Those at the top of organizations are data focused. They ravenously devour daily operational performance stats about sales, orders, overhead costs, inventory, compensation, sick days, and so on. Ironically, data can also help save business leaders from themselves.

This month, the Silicon Valley startup received a Small Business Innovation Research grant from the Department of Energy to continue its work automating the installation of solar panels.

The latest report from research group Environmental Entrepreneurs says more than 78,600 clean energy jobs were announced in 2013, with the solar energy sector leading the pack.