Amazon faces growing worker pressure in shadow of Alabama union vote

Employees organize in US and Europe, a sign the e-commerce giant’s labor battles will continue Inc. warehouse workers in Alabama are voting on whether to unionize this month. Whatever the result, the e-commerce giant faces pressure from staff world-wide to make changes to its working conditions.

So far those actions stop short of a formal unionization push, but they involve hundreds of employees and show how work conditions at Amazon warehouses are increasingly in the spotlight. President Biden and other high-profile figures have weighed in on the Bessemer, Ala., vote among warehouse employees. Thousands of votes have already been submitted in the mail-in election, which concludes March 29.

None of Amazon's 800,000 U.S. employees are unionized. A vote to form a union in Alabama would give workers more power to negotiate with the company on matters such as pay and benefits.


Elsewhere, hourly Amazon employees are gathering petition signatures, discussing potential strikes and consulting with unions about possible demands. The groups are seeking to alter company policies on the rate at which they must prepare packages, break time and shift schedules, all factors that can make Amazon a physically demanding place to work, workers say, and key issues amid Amazon's expansion and aim to speed up delivery times.

"It would be a victory for us, and it would bring momentum for others," Jennifer Bates, a worker-organizer in Bessemer, said in an interview. "It would be a fire starter."

An Amazon spokeswoman said the company "already offers what unions are requesting for employees: industry-leading pay, comprehensive benefits and opportunities for career growth."

Employee activism appears to be on the rise at several large tech companies. Organized actions among technology employees in the U.S. almost tripled from 2018 to 2019 to more than 100, according to public policy consultant Access Partnership Ltd. The activity continued into 2020 and, in Amazon's case, grew as the pandemic drew attention to the working conditions of essential employees.

A group of Google employees formed a union in January to speak out about the company without facing career repercussions, members said. Some employees at Twitter Inc. the same month collectively pushed for the social media platform to suspend the account of former President Donald Trump, while at Uber Technologies Inc., many drivers throughout the country have long sought employee status and benefits.

Amazon, unlike many other big tech firms, employs hundreds of thousands of hourly workers whose day-to-day jobs differ significantly from those of its white-collar engineers, finance and logistics professionals. The company, which made $386.1 billion in sales last year and saw its share price rise about 76%, hired more than 500,000 workers throughout the year to meet growing demand due to the pandemic.


Amid that growth, Amazon employees have pushed for improved working conditions during the pandemic and some held walkouts in cities such as New York and Detroit. Amazon moved quickly to improve conditions and reduce worker absences that made on-time deliveries of essential goods more difficult.

The company beefed up supplies of protective equipment and cleaning at facilities and tested employees for Covid-19. It also temporarily raised pay, and implemented social distancing measures in warehouses. Amazon disclosed late last year that more than 19,000 of its workers had tested positive for the coronavirus.

The company also granted vacation pay to all part-time workers, something warehouse employees across the country, including in Chicago, had been asking for since 2019.

Previously, outside pressure has also led Amazon to change its policies. The company in 2018 raised its minimum wage to $15 an hour after criticism from political figures over its hourly pay.

"Workers will continue to make demands of Amazon," said Rebecca Givan, a labor professor at Rutgers University. "Some will be union organizing drives, and some will take other forms."

Alongside the Alabama vote, formal efforts to organize are gathering steam. In Europe, where union representation is more common, Amazon warehouse and delivery employees held a strike in Italy Monday to protest working conditions. In Iowa, roughly 400 to 500 current and former Amazon workers connected to two of the company's warehouses there have been in contact with representatives from the International Brotherhood of Teamsters union, according to Randy Korgan, director for Amazon at the Teamsters.


Since the start of the pandemic, workers have been in more frequent contact with the union and have sought guidance about ways to organize, including with strikes, according to union officials. Workers are evaluating a number of possible campaigns, seeking changes related to the pace of work and productivity expectations, union officials said. Amazon warehouse employees typically have to fulfill hundreds of items per working hour while being closely monitored by the company.

"Workers organizing in a general sense can take many forms," Iain Gold, the Teamsters director of strategic research and campaigns, said.

Outside Chicago, a group of warehouse employees at a delivery center southwest of the city began a petition after Amazon told employees in January that it was closing the facility. Workers were told they could choose jobs at other facilities in the area, but the only roles available were 10-hour overnight shifts known as a "megacycle," according to Ted Miin, a worker-organizer with the group, which calls itself Amazonians United Chicagoland.

The petition, which seeks accommodations for workers who can only work part of the shift such as caretakers, has had hundreds of worker signatures, Mr. Miin said. The group hasn't sought union representation because it has previously changed conditions at its workplace without third-party intervention, he added.

"Everything about us is 100% worker-led," Mr. Miin said.

The Amazon spokeswoman said the company is giving the Chicago employees more than one shift option, "and we are working with each associate directly on the option that best supports them."

Bessemer workers began organizing last summer, seeking to change policies at the facility related to breaks and Amazon's monitoring of workers, among other measures.

Some workers have said they don't believe union representation would substantially improve their conditions. Others see a victory as something that could reach far beyond Alabama by motivating workers throughout the country to take action and more broadly alter Amazon's workplace policies.


The Retail, Wholesale and Department Store Union, which would represent Amazon workers in Bessemer if they elect to unionize, has heard from more than 1,000 Amazon workers nationwide on organizing efforts and has begun conversations with them, according to union spokeswoman Chelsea Connor.

The Alabama union vote has drawn interest almost akin to a high-profile political race, with numerous politicians and celebrities weighing in. Last month, Mr. Biden called the election a "vitally important choice" in a video posted to the White House's YouTube account. And Republican Sen. Marco Rubio of Florida has also publicly expressed support for the workers.

The vote has also attracted support from Democratic leaders such as Stacey Abrams, National Football League players and actors Tina Fey and Danny Glover, who visited Bessemer in February. A Democratic congressional delegation this month met with workers and organizers associated with the union election.

Amazon declined to respond to Mr. Biden's comments. A spokeswoman responded to Mr. Rubio's comments by pointing out the company's $15 starting wage and other benefits.