The worker shortage in the service and tourism industry has been "a nightmare" as "angry customers" wait to get seated, according to one business owner.
"It’s a nightmare. The government is paying $35,000 a year for basically a whole category of people to take the summer off," the bar owner said. "We have jobs that pay that and more. But we are dealing with a tremendous worker shortage that keeps us from being able to do the things that we do best, which is seat tables, have fast customer service."
Some areas in the U.S., like New England, are seeing especially tight labor markets, with about three open positions for every one unemployed job seeker in April, according to an analysis by job search site ZipRecruiter.
Bolter expressed frustration over the hiring process.
"We've had classified ads out for months now and when we do get applicants, they set up an interview and then don't show up because they're checking that box to say, ‘Hey, I'm looking for a job’ when they're not really looking for a job," he said.
He went on to say understaffed businesses lead to a bad experience for patrons.
"It’s lost revenue. It’s angry customers who see empty tables when they're standing there and they're told it's a two-hour wait," Bolter said. "It doesn't allow the customers to have a great experience."
The Wall Street Journal contributed to this article.