Small Business

Customer loyalty in the travel industry is not what it used to be. With increased transparency on comparative prices and easier access to booking tools, travelers are increasingly loyal to those that provide the best prices and experiences.

It can happen to any business of any size: A customer isn't happy with your product or service and decides to express his or her displeasure, and once this happens, it's pretty tough to win that customer back.

Eleven entrepreneurs share their top tips for keeping customers happy. 

Organizations with great customer relationships are able to grow their businesses without gimmicks, fee cuts or special treatment. You have to be good at what you do, of course, but having a truly successful business is based on one simple concept: trust.

Being a customer service representative in the digital age is both a blessing and a curse. 

Marketing theory is not as complicated as it seems. Often business owners who are looking to expand their brand through marketing get lost in the jargon and technical terms, finding themselves at a loss for how to market their companies without hiring a professional.

As a small business, choosing which types of technologies to adopt can be tough. 

Softbank Corp. says its July-September profit more than doubled despite costs for job cuts at money-losing U.S. mobile operator Sprint Corp., in which it owns a majority stake.

In the weeks before hackers broke into Sony Pictures Entertainment, the studio suffered significant technology outages it blamed on software flaws and incompetent technical staffers who weren't paying attention, even as hackers targeted executives to trick them into revealing their online credentials.

In the weeks before hackers broke into Sony Pictures Entertainment, the studio suffered significant technology outages it blamed on software flaws and incompetent technical staffers who weren't paying attention, even as hackers targeted executives to trick them into revealing their online credentials.

No employer wants to hire someone with a bad attitude or poor work ethic, and who can blame them?

Running a business online requires that you understand what is happening in terms of traffic to your website.

Disgraced Panamanian dictator Manuel Noriega's lawsuit over his inclusion in a 2012 "Call of Duty" video game has been dismissed by a judge who determined the game's use of his likeness is protected by the First Amendment.

Want to be an effective leader? To be a good boss, you need to be a skilled communicator.

For many startups, hiring the best and the brightest is not an option — it’s an absolute necessity. 

You rely on your small business website to bring in customers—but if you’re not careful, it could be driving them away.

Earlier this week, Chipotle faked a Twitter hack to get attention. But did the social media strategy succeed for the company?  

Facebook is pushing for higher pay and improved benefits for the janitors, cooks and other workers who support its employees.

The longtime head of Japan's stock exchange says he is "ashamed" over a recent accounting scandal involving electronics and industrial conglomerate Toshiba Corp.

Jesse Jackson renewed his call Wednesday for the technology industry to make workforce diversity as high a priority as product innovation.