Columns

When Your Customers Are Deadbeats

Delinquent customers may not seem like a big deal, but the impact can be crippling to a small business both from an operations perspective and from the ability for the business to get credit.

Keeping Disgruntled Customers From Taking Down Your Brand

Have you ever heard of the concept of one negative word nullifying several positive ones? Nothing is truer when it comes to the reputation of your small business. Just one irate or dissatisfied customer can completely upset the applecart.

Common Interviewing Mistakes College Students Make

An interview is a one-shot audition and you don’t want to make any mistakes that could cost you your dream job. Here are some blunders that career and interview experts advise you to avoid when interviewing.

What You Can Do With Criticism

We’re highlighting small businesses from around the country as nominated by you, our readers. If your favorite small business is using Twitter to communicate with customers, let us know about it @fbsmallbiz with the hashtag #mysbc, and it may be featured as an upcoming Small Business of the Day.

Digital Storytelling Tips for Entrepreneurs

From hashtags to blogging to networking in-person, TBWA Chief Diversity Officer Doug Melville breaks down his ‘Digital Breadcrumbs’ strategy for small businesses in order to effectively brand on the Web.

Where Did the Cronut Idea Come From?

Coming up with the must-have pastry for hungry foodies around the globe is a win for any chef. But cronut creator Dominique Ansel says he isn’t looking to grow the business without careful strategy.

Red Carpet Runway Founder on Gala Product History

Red Carpet Runway founder Doug Melville tells the unlikely story of his red carpet business, and how these rugs became glitzy staples at everything from movie premieres to political events, and of course, this weekend’s Emmy awards.  

Dating Site Founder Hoping Three’s Not a Crowd

Grouper is putting a spin on the traditional online dating model, setting up groups of friends for dates. The goal is to get people meeting in the real world as quickly as possible, alleviating the awkward pressure of meeting a potential match, says founder Michael Waxman.

Small Business to Obama: Where Are Our '18 Tax Cuts?'

On the campaign trail, President Obama continues to mention the “18 tax cuts” provided to small business during his term. And many business owners are asking if they somehow missed the boat on this cash.

Some Warning Signs of Workplace Violence

While it’s impossible to predict when a worst-nightmare-come-true incident may happen, there are some warning signs to be aware of and ways small business owners can mitigate the risk.

Ahead of the Debate, Business Owners Favoring Romney

President Obama and Governor Romney face off Wednesday in the first prime time presidential debate. And according to a recent poll among small business owners, the Republicans and Romney go into the debate with the upper hand among the country's entrepreneurs.