Features

How Intelligent Voice Agents Can Replace Costly Contact Centers

Cloud-based call and messaging automation solution provider Inference Solutions recently announced Inference Studio 6.3, a solution that now extends the self-service capabilities of Cisco Unified Communications Manager (UCM), Cisco Unified Contact Center Enterprise, and Cisco Unified Contact Center Express (UCCE/X).

How to Design Events to Inspire Girls About STEM Careers

(Photo credit: SheTech 2019) It's easy to get lost in discussions about how to attract more women to fields in science, technology, engineering, and mathematics (STEM, or STEAM when it also incorporates the arts).