IRS CEO addresses staffing concerns, says refunds are ‘faster’ and ‘larger’ than ever
Bisignano's remarks come amid a Politico report of staffing shortages at the agency
IRS CEO refutes report: 'No staffing shortages here'
IRS CEO Frank Bisignano discusses a report regarding staffing, higher refunds and the Trump Accounts on 'Varney & Co.'
IRS CEO Frank Bisignano pushed back Monday on reports that the agency is short-staffed, telling FOX Business there is "no staffing shortage" and pointing to strong tax season performance as evidence.
"That's because people go, 'If you had 100,000, and now you have 72,000, you must be short-staffed,'" Bisignano said on "Varney & Co.," referencing a drop-off in the agency's workforce.
"But we've run orgs our whole life to drive productivity and quality, and it's through technology," he added.
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Frank Bisignano speaks before President Donald Trump signs a presidential proclamation honoring the 90th anniversary of the Social Security Act in the Oval Office of the White House on Aug. 14, 2025. (Mandel Ngan/AFP via Getty Images)
Bisignano’s remarks challenged headlines suggesting the IRS is struggling to keep up with staffing cuts, including a recent Politico report raising concerns as the agency works to implement new Republican-led tax breaks.
He suggested those concerns overlook how the agency has shifted its focus beyond raw headcount and toward productivity and efficiency by using "every tool imaginable" to maintain high-performance standards.
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A sign for the Internal Revenue Service (IRS) is seen outside its building on Feb. 13, 2025, in Washington, D.C. (Kayla Bartkowski/Getty Images)
"We started when I came on in October, and we changed the way we think about the call centers. We changed our metrics on how we were going to deliver," he said.
"We're delivering refunds faster than ever and larger than ever while doing OBBB (One Big Beautiful Bill) tech changes to implement it."
He also emphasized the agency's use of artificial intelligence to bolster compliance, warning that taxpayers attempting to skirt the rules will be caught.
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"We're going to find them. That's the job," he said.
"You think about places to use AI and technology, it's really around that, increasing the compliance. So if you say, what are we doing? We're driving customer service to the best season we've ever had, right? We're increasing collections, revenue's up, and we're protecting privacy, and that's a mantra."
