United Airlines shares popped more than 1%, while the broader market traded lower Thursday, after the carrier announced it had reached a “resolution” with the family whose French bulldog puppy died after being placed in an overhead bin.
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“We are deeply sorry for this tragic accident and have worked with the Robledo family to reach a resolution,” United spokesman Charles Hobart told FOX Business in a statement.
The 10-month-old dog, named Kokito, died in March after a flight attendant forced the pet’s owner to put the animal in an overhead bin, which United said is against company policy.
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Following the incident, United issued brightly colored bag tags to customers traveling with in-cabin pets.
United has faced more public relations nightmares since the puppy’s death in March. Just days later, a flight was diverted when the airline realized it loaded an animal onto the wrong plane. An incident involving a German shepherd being flown mistakenly to Japan instead of Kansas City, Missouri, also happened within days of Kokito’s death.