United Airlines shares popped more than 1%, while the broader market traded lower Thursday, after the carrier announced it had reached a “resolution” with the family whose French bulldog puppy died after being placed in an overhead bin.
“We are deeply sorry for this tragic accident and have worked with the Robledo family to reach a resolution,” United spokesman Charles Hobart told FOX Business in a statement.
The 10-month-old dog, named Kokito, died in March after a flight attendant forced the pet’s owner to put the animal in an overhead bin, which United said is against company policy.
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Following the incident, United issued brightly colored bag tags to customers traveling with in-cabin pets.
United has faced more public relations nightmares since the puppy’s death in March. Just days later, a flight was diverted when the airline realized it loaded an animal onto the wrong plane. An incident involving a German shepherd being flown mistakenly to Japan instead of Kansas City, Missouri, also happened within days of Kokito’s death.