Expand / Collapse search
Watch TV
Menu

Quotes displayed in real-time or delayed by at least 15 minutes. Market data provided by Factset. Powered and implemented by FactSet Digital Solutions.  Legal Statement.

This material may not be published, broadcast, rewritten, or redistributed. ©2024 FOX News Network, LLC. All rights reserved. FAQ - New Privacy Policy

Chick-fil-A
Published

Chick-fil-A urges customers to take action, investigates 'fraudulent activity' on mobile app accounts

'Chick-fil-A is committed to protecting our customer's data and we are working quickly to resolve the issue,' company says

close
Check out what's clicking on FoxBusiness.com video

FOX Business Flash top headlines for January 6

Check out what's clicking on FoxBusiness.com

Chick-fil-A, Inc. informed customers of suspected "fraudulent activity" on some customers' mobile app accounts and has announced an investigation to determine the source.

"Chick-fil-A is aware of suspicious activity on some of our customers' Chick-fil-A One accounts," the company said in a statement Thursday. "While we are still investigating what happened and how certain customers became subject to this fraudulent activity, this is not due to a compromise of Chick-fil-A Inc.'s internal systems."

The beloved chicken sandwich retailer emphasized that its internal systems have not been compromised and said the company has taken steps to secure affected accounts and enhance its security protocols.

"Chick-fil-A is committed to protecting our customer's data and we are working quickly to resolve the issue. Please reach out to Chick-fil-A CARES online or by calling 1-866-232-2040 to report any suspicious account activity," the statement read.

MCDONALD'S UNVEILS FIRST AUTOMATED LOCATION, SOCIAL MEDIA WORRIED IT WILL CUT ‘MILLIONS’ OF JOBS

CHICK-FIL-A'S FOUR-DAY WEEKEND EXPERIMENT

Chick-Fil-A restaurant delivery robots

On Wednesday, Chick-fil-A revealed a general timeline for the openings of its first four locations in Hawaii and announced the four operators who will run the new restaurants. (iStock / iStock)

A chicken sandwich with waffle fries

A chicken sandwich with waffle fries is pictured at the Chick-Fil-A restaurant in Dedham, MA on Nov. 8, 2017.  (David L. Ryan/The Boston Globe via Getty Images / Getty Images)

Let’s secure your account We want to make you aware of suspicious activity on some of our customers’ Chick fil A One® accounts. While we are still investigating how certain customers became subject to this fraudulent activity, we have already taken precautions to further secure the affected member accounts and are continuing to review the situation and enhance our security protocols where appropriate. This activity is not the result of any compromise to Chick fil A’s internal systems. Please note, we always recommend updating your password to one that is new and unique to your Chick fil A One account in order to proactively keep your account secure. Resetting your password takes just a few minutes. Click here to see step-by-step directions to make the update online or through the Chick fil A® App. Chick fil A is committed to protecting our customer’s data and we are working quickly to resolve the issue for any impacted customers. We understand and take seriously the trust you place in us to ensure your personal information is secure, and we apologize for any inconvenience you may have experienced. You can also review the Suspicious Activity FAQs for more information.

Chick-fil-A sent an email to app users warning of "suspicious activity" and urging customers to change their Chick-fil-A One account passwords. (Fox News / Fox News)

CHICK-FIL-A HAS SLOWEST DRIVE-THRU, 2022 FAST-FOOD REPORT SAYS

In a message to app users, Chick-fil-A advised customers to change their account passwords. 

"We have already taken precautions to further secure the affected member accounts and are continuing to review the situation and enhance our security protocols where appropriate. This activity is not the result of any compromise to Chick-fil-A's internal systems," an email sent to customers on Friday states.

CLICK HERE TO READ MORE ON FOX BUSINESS

"Chick‑fil‑A is committed to protecting our customer’s data and we are working quickly to resolve the issue for any impacted customers. We understand and take seriously the trust you place in us to ensure your personal information is secure, and we apologize for any inconvenience you may have experienced," the company said.