Passenger said United denied cash refund request after coronavirus pandemic canceled flights.
Starting on April 12, United will operate 13 daily flights from LAX to six destinations, down from 33 flights.
United Airlines joined JetBlue and Delta in offering free, round-trip flights to health care workers.
Companies asked Treasury for the amount they paid in salaries and benefits in the second and third quarters of 2019, and must agree to keep their workforce until Sept. 30 and maintain a certain level of air service.
Most U.S. airlines are temporarily waiving coronavirus-related change and cancellation fees but are not issuing cash refunds.
The stimulus package earmarks $25 billion in funds to assist U.S. airlines with payment of employee salaries and benefits.
Airline employees in the U.S., Puerto Rico and Guam can enroll in the program from March 26 through April 10.
A Senate bill would grant up to $50B in secured loans, but bars cash grants
Boeing Co is in talks with senior administration officials and congressional leaders about short-term assistance
In the first two weeks of this month, the airline has had more than 1 million fewer customers than the same period last year, United said.
U.S. airports have been jam-packed with long lines and long waits due to coronavirus virus screenings.
The virus outbreak hit just as the industry was forecasting mostly solid growth in 2020. A key measure of airlines' revenue was expected to rise 4.1% globally, according to the IATA.
United Airlines executives called the outbreak "a crucible moment."
President Trump blocked travel from Europe to the U.S. for 30 days to limit the spread of the coronavirus pandemic.
Trump's move is bound to drastically escalate disruptions facing global airlines and travelers on some of the most heavily traveled routes.
Private jet companies have seen a surge in business as major airlines are hit with slowing sales and canceled flights amid coronavirus.
FAA's change will keep airlines from losing their slots at busy airports.
Here is how coronavirus fears got a Newark-bound United flight diverted.
The new coronavirus has ravaged the airline industry, forcing carriers to reduce flights and lower their earnings outlooks.
Other airlines like United and American had already suspended flights to mainland China and Hong Kong.