Zuora Inc (ZUO) Q1 2020 Earnings Call Transcript

Zuora Inc (NYSE: ZUO)Q1 2020 Earnings CallMay 30, 2019, 5:00 p.m. ET

Contents:

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  • Prepared Remarks
  • Questions and Answers
  • Call Participants

Prepared Remarks:

Operator

Good afternoon. My name is Chris, and I'll be your conference operator today. At this time, I would like to welcome everyone to the Zuora Fourth (ph) Quarter and Fiscal 2020 Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question-and-answer session. (Operator instructions) Thank you.

I will now turn your call over to Joon Huh, VP of Investor Relations. You may begin your conference.

Joon Huh -- Vice President of Investor Relations

Thanks, Chris. Good afternoon and welcome to Zuora's first quarter fiscal 2020 earnings conference call. Joining me today are Tien Tzuo, Zuora's Chief Executive Officer; and Tyler Sloat, Zuora's Chief Financial Officer. The purpose of today's call is for us to provide some color on our first quarter results, as well as provide our financial outlook for the upcoming quarter and the fiscal year 2020. Some of our discussion and responses today will include forward-looking statements. So as a reminder, our actual results could differ materially as a result of a variety of factors. You can find information regarding those factors in the earnings release we issued today, and the most recent 10-K filed with the SEC.

As we noted on our last earnings call, we adopted the new revenue recognition standard ASC 606 as of February 1, 2019 on the full retrospective method. This means all of our financial results from this quarter and going forward will be under the new accounting standard. I should also note that we provided supplemental ASC 606 slides on our Investor Relation website that contains updated historical financial information under ASC 606.

Finally, we'll be referring to several non-GAAP financial measures today, and reconciliations to the related GAAP measures are included in our earnings release. For a copy of our earnings release, links to our SEC filings, a replay of today's call, or to learn more about Zuora, please visit our Investor Relations website at investor.zuora.com.

And with that, let me turn the call over to Tien.

Tien Tzuo -- Founder and Chief Executive Officer

Thanks, Joon, and welcome to our first quarter earnings call for fiscal 2020. Our first quarter results were largely in line with our expectations. Subscription revenues grew 32%, and professional services increased 1%, resulting in total revenue of $64.1 million for the quarter.

Now as you all know, we're playing in a large secular shift toward the subscription economy. The shift is still in the early innings and a shift that underpins our ability to achieve long-term sustainable growth. And so we're incredibly bullish about the future.

However, while we had solid Q1 financial results, we did have some challenges, which are impacting our Q2 and our full year outlook. So let me address this upfront. I'll structure my comments today with the following. I'll start by talking through the two execution headwinds that we saw in the quarter. I'll cover the specific actions we are taking. Later, I'll share some of the signs we're seeing that continue to support the thesis of the long-term growth of the subscription economy, and I'll close my thoughts on our products and where we are headed.

First, based on what I saw in Q1, we need to improve our sales execution. As you know from our recent calls, Global 2000 companies have been an important source of our recent growth companies like Caterpillar, Ford and Schneider Electric. And so we've been expanding our strategic sales teams and have hired a number of talented salespeople over the past year. What we're seeing in Q1 is that the newer reps were less than half as productive than our more experienced reps. We're finding that we need to improve the support of our new reps with training, and experienced oversight to help them ramp and close new businesses.

Second, part of our ability to grow within our installed base has been predicated on our ability to cross sell our two flagship products, Billing and RevPro. However, the product integration for these two products is taking longer than expected. What we are seeing strong demand from our Billing customers to implement RevPro, the technical work to complete the integration is taking time as these are complex mission-critical systems. And so, for our existing billing customers, who have recently purchased RevPro, we slowed down the RevPro implementations this past quarter given the product integration delay.

We're continuing to acquire and deploy new customers for each product on a stand-alone basis, but naturally this delay has slowed down our cross sell motion. This resulted in lower professional services and subscription revenue in the quarter as well as tempered expectations going forward. So what are we doing to address this? On the sales execution side, we are making three key changes that help create the right infrastructure, process and organization to position us for the next stage of growth.

First, we've realigned our strategic account organization in place to many of the newer reps under our more experienced managers. So they can give mentoring and provide oversight to more effectively closed business. Second, we're revamping our pipeline process. We're shifting from an evangelical sales motion that worked in our earlier years to a more focused approach of over a more developed market. We've also added folks in sales operations, field enablement and demand generation and have already seen the next level of scale. Lastly, we announced a change in our sales leadership. Over the last few years, Marc Diouane has done an incredible job growing our business worldwide.

Let me shift to a more analytical go-to-market approach. Marc and I both feel (ph) it's good time to find a new leader, who can scale the business to the next level and capture the market growth we continue to see. Marc will stay on for the near term as an advisor as we search for a replacement.

Like many enterprise software companies focused on the upper end of the market, we've been able to make our bookings numbers with an all hands on deck approach toward the end of our quarters. This did not happen in Q1 and we recognize that this is not the way to build a sustainable growing enterprise software company. We're committed to building a go-to-market processes that is more predictable, enable to deliver the consistent performance that we expect.

Now these changes in the sales organization are meaningful till it take time to become effective, but they're the right changes for the business and we believe this will get us back onto our expected long-term growth trajectory.

Second, on the product integration side, we made a course correction in our approach and I'm confident that we're on the right track. The integration of our two flagship products is critically important to us and our customers' success. So, I'm personally spending a lot of my time here to drive this to completion. We expect this to be a short-term delay and to have this resolved by the end of Q3. At the same time, we're continuing to innovate on our products and I'll talk more about that later.

Now, despite this, we did see a lot of positive momentum these last three months, especially in the industries outside of technology. For example, in the automobile industry, we recently signed one of the largest auto distributors in Chile. We recently signed a second of the big four GSIs, making both a customer and a partner. We signed one of the world's largest producers of wind and solar energy, and now count more than 10 utility companies around the world. We signed a largest financial publisher in Belgium, as media continues to be a big growth driver for us globally.

When you look at these trends, it's hard for me not to be as optimistic as ever about our future. As I have said many times before, we're in the early stages of the shift to subscription, so we consider ourselves to be a portfolio play for the entire subscription economy. And like a lot of other transformational shifts we've seen before, for mainframes to client servers as an example or on-premise to the cloud, this is a shift that will ripple through every industry.

Sooner or later, we believe that every company will have to contend with the shift to subscriptions. Why? Because this is a shift that's very much driven by consumers. In a recent survey conducted by the Harris Poll, they found the consumers around the world prefer access to services over owning products. Consumers have more subscriptions today than ever and think they'll add even more in the future.

The survey shows that over 70% of adults across 12 countries have subscription services and 74% can see subscribing to even more in the future. And so in industry-after-industry what we are starting to see is a pattern, where unit sales are declining, the consumption is up. Song sales are declining, but hours listened to music is up. Game sales are down, but hours played is up and even cars, even autos, car sales are down worldwide, including in China, but miles driven continues to go up.

And so what we see is ownership is on its way out, and more and more companies are looking for ways to tie their businesses to this growth in subscriptions. So we believe the market opportunity remains strong, with broad-based demand. Companies are looking to establish direct relationships with their customers and then turn them into subscribers and this is why the market continues to come to us for a new set of tools built around enabling these services versus selling products.

And quite frankly, we are just getting started. Because what we do today is billings, collections, revenue recognitions, we are often compared to an ERP system, but to better understand where we are going, let's look at how a telecom company works? Now a telco company doesn't make you buy switches or towers or satellites and that wouldn't make any sense. Instead they use these physical assets and transform them into offering a service that anyone can tap into. They give you access to the infrastructure. And then you use that to make calls, or access data, and you're charged according to how much you've used.

Now telcos have a system for handling all this. They call it a BSS/OSS system. The BSS part handles all these service monetization activities like billing and revenue recognition. And the OSS part handles all the service orchestration in the background. Now these guys have spent 50, 60,70 years hard-coding this platform and the problem is it only works for them. So what about everybody else? What about these car companies? What about retailers? What about manufacturers? They all want to turn into services companies. They don't have the right platforms in place.

ERP is about tracking assets. The subscription economy is about turning assets into services. So this is the direction we're headed with our products. We are building a horizontal SaaS platform that can first adapt to any monetization model, but second also orchestrate any subscription service for any company in any industry around the world, and we'll be talking more about this at our Subscribed conference, our annual user conference next week, and I hope to see you there.

So to sum up, we are building products that address the growing market demand for an end-to-end subscription management solution. We're playing in a big transformational shift that's moving in our direction. We working on resolving the execution challenges we faced in Q1 and we feel really good about our future.

With that, let me turn it over to Tyler.

Tyler Sloat -- Chief Financial Officer

Thanks, Tien. Let me start today by reviewing our key operating metrics before moving to our financial results. I will then close with our outlook for the second quarter and remainder of the year. Starting with our key operating metrics. We ended the quarter with 546 customers over $100,000 ACV, representing 24% growth versus the prior year. We saw solid growth in this number, but the field execution hurdles that Tien mentioned earlier clearly impacted our rate in signing up new customers. This group of customers continues to represent the vast majority of our business, representing over 85% of our ARR.

Another key metric dollar based-retention ended at 110%, which is at the midpoint of our long-term range that we talked about. While this is a healthy level for us, dollar-based retention was impacted by the property integration takeaway (ph) that slowed down the cross sell motion in the quarter. Given some of the seasonality in this metric that we've talked about previously, we can expect to see quarterly movements throughout the year.

Turning to transaction volume. This continues to be the biggest driver of our upsell motion with our customers. We processed over $9.7 billion in transaction volume through our billing platform in Q1, resulting in a 34% year-over-year growth. Well keep in mind, this metric can fluctuate throughout the year as customers may have seasonality in their business or new customers may move over meaningful volume in a given quarter. As you know, this represents the aggregate usage of our billing system and this is how we grow alongside our customers.

Now, we've heard a number of questions about how transaction volume growth translates to our revenue growth. So let me walk you through that. Our customers buy annual blocks of transaction volume based on their expected billing and dollar volume over the next 12 months. We recognize those volume block purchases as subscription revenue ratably over the 12-month period following the purchase, but the actual transaction volume flowing through our system may lag or may not be evenly distributed over the 12-month period.

So, while the transaction volume quarterly revenue may be consistent for a specific customer, the reported transaction volume for that customer can be uneven each quarter. As such, it's also helpful to look at this metric on a trailing 12-month basis, which results in 42% growth.

Now let's talk about how all of these operating metrics translate to our financial results. As a reminder, we adopted the new revenue standard ASC 606 as of February 1. So all of our financial numbers are under the new standard, including prior year numbers for comparative purposes and forward-looking guidance. From a high level perspective, there was minimal impact to total revenue with a small negative impact to subscription revenue offset mostly by higher services revenue in the prior year numbers as a result of adopting ASC 606. There was an improvement in operating loss resulting from lower sales commission expenses and there is no difference in our cash or cash flow between the two accounting standards.

As Joon mentioned at the beginning of the call, additional details related to the financial impact of ASC 606 can be found in the supplemental presentation on our IR website. We saw healthy subscription revenue growth of 32% to $47.3 million in the quarter. Professional services grew 1% and this was impacted by the new business and product integration challenges mentioned earlier in the call.

Additionally, we had $1.4 million in professional services in Q1 of last year related to customers upgrading from ASC 605 to ASC 606 compared to only $300,000 in Q1 of this year. This further impacted the year-over-year professional services growth rate. All this led to total revenue of $64.1 million in Q1, in line with the midpoint of our guidance.

Turning to margins. We continue to have steady performance in our non-GAAP subscription gross margin at 78%. Non-GAAP professional services gross margin was lower in the quarter due to lower services revenue, seasonality in the business, and fewer revenue days in Q1 compared to other quarters. As we've said previously, our target models to run the services organization on a roughly non-GAAP breakeven basis. We expect to see improvement in these margins over the course of the year and reach quarterly breakeven over the next few quarters.

In Q1, our non-GAAP operating margin was negative 19%, coming in slightly ahead of our expectations. This performance was partly driven by timing of expenses, a spending was delayed into future quarters this year. As many of you know, we measure our sales efficiency with our GEI or growth efficiency index. It's calculated by dividing our trailing 12 months non-GAAP sales and marketing expense of $91.2 million by the year-over-year increase in trailing 12-month subscription revenue of $44 million. The lower the number the better. It just means we're spending less to acquire each incremental dollar of subscription revenue.

I should also point out that this number skews higher under ASC 606 as both subscription revenue and sales and marketing costs through sales commissions amortization are impacted by the new reporting standard. With that in mind, our GEI for Q1 was 2.1, similar to our Q4 efficiency level. We've made improvements to our GEI over the years and our goal is to maintain or improve the GEI, while supporting our long-term growth. With this metric, we may see near term fluctuations going forward given the changes to our go-to-market approach, and the seasonality of our business.

Now moving to billings growth. We generally focus on the billings growth over a longer period of time because it's a better reflection of the overall business. Quarterly billings can fluctuate and we saw some of this in Q1. Calculated total billings were $65.6 million and calculated subscription billings was $48.8 million for the quarter.

We mentioned on the last call that we expect our subscription billings growth to approach 30% in Q1, but in fact calculated subscription billings growth came in higher at 32%, despite our challenges in the quarter. This was primarily driven by higher early renewal activity. We saw this in Q3 of last year, which resulted in lower billings in Q4. Similarly, we expect that the early renewal activity in Q1 will reduce billings growth in Q2 and we expect the subscription billings growth rate to be lower than the subscription revenue growth rate.

We also saw higher annual mix in billing terms, along with ASC 606 adjustments that contributed to a higher quarterly billings growth rate. Going forward, we expect to see continued quarterly fluctuations in billings growth and for the full year fiscal '20, we expect to track similar billings to our subscription revenue growth for the year. Over time, we expect 12-month trailing subscription billings to grow similarly with our long-term revenue growth rates.

Turning to cash flow. Q1 free cash flow was negative $3.8 million as we benefited from strong collection activity and some spending delays into future quarters. As a reminder, we signed a new lease agreement to move our headquarters this year, and most of those costs are still to come in the second half of the year. As a result, we expect free cash flow for the year to be approximately negative $40 million in fiscal '20. A $2 million improvement from our prior estimate. We ended the quarter with $179 million in cash and cash equivalents, remain fully funded against our current operating plan.

One other item to note for your models. Our fully diluted share count as of April 30 was 125 million, using the treasury stock method.

Before moving to our guidance numbers, a few quick comments. First, as we talked about earlier in the call, our Q1 results were largely in line with guidance. However, our sales execution and product integration hurdles in the quarter are impacting our outlook going forward. Part of the impact is less predictable. So we're providing a wider range for the rest of the year.

We expect it to take a few quarters to realize the benefits of the changes to our sales organization and processes, while the product efforts should be completed by the end of Q3. We're confident these are the right changes to help our Company scale and get us back on track by the end of the year. And lastly, we are optimistic about the sustained long-term growth opportunity of the subscription economy. We believe we're the best positioned company to capture that growth over time.

Now let me close out with our guidance numbers with the reminder that these numbers are under ASC 606. For Q2, we are currently expecting total revenue of $66 million to $68 million, subscription revenue of $48.5 million to $50.0 million, non-GAAP operating loss of $15.5 million to $14.0 million and non-GAAP net loss per share of $0.15 to $0.13, assuming weighted shares outstanding of approximately 109.9 million.

For the full year fiscal '20, we are currently expecting total revenue of $268 million to $278 million, subscription revenue of $200 million to $206 million, which represents a 3% decrease at the midpoint from our prior estimates, non-GAAP operating loss of $49 million to $45 million, and non-GAAP net loss per share of $0.44 to $0.40, assuming weighted shares outstanding of approximately 110.5 million.

With that, we're happy to take your questions. Operator?

Questions and Answers:

Operator

(Operator Instructions) Your first question comes from Stan Zlotsky with Morgan Stanley. Your line is open.

Stan Zlotsky -- Morgan Stanley -- Analyst

Perfect. Thank you so much for taking my question. So maybe just taking into the sales changes that you guys are making now, is it something specific that happened in Q1 that made you kind of sit up and realize, hey, we need to make changes now, or is this something that's been brewing (inaudible) let's rip off the band aid, let's make these changes now before the things potentially get any worse?

Tien Tzuo -- Founder and Chief Executive Officer

Yeah, if I were to simplify it down, right, we are an enterprise software company, our deal sizes, we sell to the upper end of the market and I would say there is a certain amount of thinking that look we could power away through our quarters through share brute force. And so, I think Stan what we just saw is that eventually catches up to you. And for us, we have a incredible opportunity here with the subscription economy to build $1 billion, a multi-billion dollar company, and you don't just do that through brute force. And so we've got to move toward a more predictable sales model and we have started hiring lot of folks who have seen the less -- the next level of scale. We talked about the new folks that we've hired into the operations team, the enablement team to management team, but what we saw in Q1 was a strong, strong desire in me and the executive team here to accelerate that change.

Stan Zlotsky -- Morgan Stanley -- Analyst

Got it. That makes sense. And I think that the one metric that really stands out to a lot, people is really the transaction volume, right. The 34% growth that you saw in the quarter and 42% in the trailing 12-month basis. Is that what investors as you're going through a transition, this is what investors should really kind of hang their head on, it's like, hey, this is the opportunity, right. This is the big, the growth in the underlying subscriptions that's continuing to increase and thereby, this is the opportunity that these guys are executing to.

Tyler Sloat -- Chief Financial Officer

Yeah. I'll take that. This is Tyler. That's absolutely right. We talk about that number and that's why spend a little bit time on the call to actually explain how that correlates to revenue. But the reason we picked that as a key metric coming in is that, it's indicative that as companies continue to use our system, as that number keeps going, we're going to be able to grow with them. But we also, and we also -- we have incredibly sticky solution and we are a mission-critical system of record for them. And so we watch that carefully for each customer and we do view that as a very positive thing.

Stan Zlotsky -- Morgan Stanley -- Analyst

Got it. Okay. Thank you so much.

Operator

Your next question is from John DiFucci with Jefferies. Your line is open.

John DiFucci -- Jefferies -- Analyst

Thank you. I have a question for Tien and one for Tyler. So, Tien I sort of get the integration of Billings and RevPro and how that could sort of slow some things down, but I know I'm going to eat (ph) this question tomorrow. I mean you bought Leeyo two years ago. So I'd just like, it's hard, like how could it not be integrated? How could that be slowing things down right now? And then kind of related to that, like you're talking about cross sell, what about the other products? Like what about CPQ and Connect and Analytics? Are you seeing any traction there? Or is that something else that also needs to be integrated better?

Tien Tzuo -- Founder and Chief Executive Officer

No, no. I'll give you some color there. We did acquire Leeyo a little less than two years ago, but I guess where you all coming (ph) on two years. The first year was really focused on ASC 606, all right and there was such a tight deadline to get the core set up, dozens close to 100 customers live on ASC 606. And so, John, that was, that took us all the way through -- when these adoption standards were right, so I'll call it Q1, Q2 of last year.

So honestly, we didn't really have time and the resources to focus on the integration between the two, until after the 606 waive was complete. So we didn't really start heavy work on the integration until early last summer, late spring, early last summer. And long story short, we went down one direction that proved to be a dead end a false direction. We course corrected. And now I'm absolutely confident in the path that we have right now.

So look these are complex products. Everybody else has an orders based system, right, SAP, NetSuite, Oracle, we have a subscription-based system, which is a little different. And so there were just a little bit of work that had to be done, a little bit of learning that had to be done due to integration rights. All our internal metrics of tracking these projects are really, really good. Once this is done, no one else has done what we've done, and we do believe that the cross-sell machine will kick in at that point.

John DiFucci -- Jefferies -- Analyst

Okay. And the other products too, are they -- are you seeing any -- yeah.

Tien Tzuo -- Founder and Chief Executive Officer

The inner products are home-grown products. There's no integration issues there, right. They were not acquired in --

John DiFucci -- Jefferies -- Analyst

Okay.

Tien Tzuo -- Founder and Chief Executive Officer

And they feel good.

John DiFucci -- Jefferies -- Analyst

Okay. And Tyler, you mentioned that, that you saw benefits up to billings this quarter due to early renewals that came in at 32% versus the guidance of 30% or what you thought would be 30%. What -- you acknowledged some issues with the quarter. What was that -- can you tell us what the benefit was, was it 2% or was it 4% or if you'd give us a little bit of information around that, so we can sort of gauge what could happen next quarter?

Tyler Sloat -- Chief Financial Officer

Yeah. So I'll first describe again the -- hey, John, thanks for the question. First, I'll describe the -- what the early renewals are, right where that these -- our companies were doing upsells, right and they have an annual term that would naturally fall into a future period and when they do the upsell, they choose to reset their annual periods. So pulls in (ph) a billing from a future term into the current term. We saw this in Q3, it happens every single quarter, but some quarters the skew is higher than others. It's a positive thing to some extent because I mean, the customers need to buy more volume traditionally, but again we give them a choice of whether they want to reset their terminals. So it's not really predictable.

So when we break down, how it skews for the core GEI (ph) percentages -- we have the percentage, but the early renewals are the biggest factor. We also have been pretty good about continually to shift to more of an annual billings mix. So that was kind of the second biggest factor. Then the ASC 606 actually impacted self with the year-over-year compares that change your calculated billings kind of calculation a little bit and then this was offset by lower bookings, which we talked about, which was the challenges in the quarter itself. What we said is that, we actually expect the billings growth to be a little bit less than subscription revenue growth for Q2, and I think we guided to the subscription revenue growth.

John DiFucci -- Jefferies -- Analyst

Okay. But it sounds like it was more than just that 30% -- the difference between 30% and 32%. I mean it's safe to assume that I think?

Tyler Sloat -- Chief Financial Officer

Yeah. That's (inaudible). Yeah.

John DiFucci -- Jefferies -- Analyst

Okay, great. Okay, thanks a lot guys.

Tien Tzuo -- Founder and Chief Executive Officer

Thanks, John.

Operator

Your next question is from Chris Merwin with Goldman Sachs. Your line is open.

Chris Merwin -- Goldman Sachs -- Analyst

Okay, thanks very much for taking my questions.

Yeah, I just wanted to touch on the cross-sell notion a bit more. Obviously, heard what you said about the implementations of RevPro taking a bit longer than you anticipated, but maybe can you talk a bit more about the demand you're seeing for that products. More generally, I know that most companies at this point reporting under 606 and so are you still seeing the same type of interest from potential customers and I just had a quick follow-up? Thanks.

Tien Tzuo -- Founder and Chief Executive Officer

We remain incredibly bullish about the RevPro product. I think we've said this on previous calls, Chris that the standards really changed the rules certainly, but two things. One is the macro level trend that's pushing the shift, its dynamic business models right. Business models are not as simple as selling a product and collecting revenue on shipment or payment, there are these time based, customer-centric, usage-based models that are simply getting more and more complex, and as a result, revenue recognition is being done more and more manually outside of the ERP system.

And so a lot of companies, when we do our surveys, we'll say we got through 606, but we're doing all through manual processes, Excel spreadsheets. That creates compliance risk, that creates a longer time to close, lack of visibility in the metrics. And so we feel really, really good about the demand. And so the good news in all this is, there is demand for the product. And I certainly wish that we had not chased on a wrong direction with the product and to course correct, but I feel really good about what we're doing right now, and I feel really good about when it's done, this is going to be a really, really unique piece of technology in the marketplace.

Chris Merwin -- Goldman Sachs -- Analyst

Okay, great. And then just as it relates to the long-term guidance, I think you reiterated the 25% to 30% revenue and billings guidance over the long term, I think obviously this year a little bit below that, which implies an acceleration for the following year. So just when we think about the main drivers of that, like maybe can you talk a bit about what those would be and then also when you think again about the subscription economy at a high level, is it something that is so predictable in that 25% to 30% range with whole industries are shifting over, and is that something that can be lumpy, or do you sort of see that as a very steady growth type transition? Thanks.

Tien Tzuo -- Founder and Chief Executive Officer

Yeah. So we acknowledge the issues that we saw in Q1, but the big picture for us and the reason hopefully you hear, no change in our confidence in the long-term outlook is, is the macro level thesis remains intact, if anything is just getting better and better, right, and all we see is greater adoption of services. And so the example we gave or the reason we're working with seven of the top 10 car companies are now the largest auto distributor and Chile is a recognition if my revenues are tied to car sales, my revenues will go down. But if my revenues are tied to miles driven, my revenues will go up. And so -- and this is not a situation it's isolated to that industry.

And so, when I look at our pipeline, when I look at our addressable market, when I look at how differentiated our product is, when I look at the trends that are happening in terms of consumer preferences and where companies are choosing to innovate and execute on their digital transformation strategies, I feel really good. I feel really good about our long-term growth thesis.

And so I think the lumpiness is going to be more attributed to our own execution, but when you look at this is a broad-based shift that's happening across multiple industries across the world, it does continue to make us bullish about our prospects and our position going forward.

Chris Merwin -- Goldman Sachs -- Analyst

Okay. Thanks very much.

Operator

Your next question is from Scott Berg with Needham. Your line is open.

Scott Berg -- Needham -- Analyst

Hi, everyone. Thanks for taking my questions. I guess I got a couple here. First of all, team, can you speak to -- when was the decision made to change the strategy on the sales side? Was it something then post quarter, during quarter, just trying to get an understanding of what the timing look like?

Tien Tzuo -- Founder and Chief Executive Officer

It was post quarter.

Scott Berg -- Needham -- Analyst

Got you. And then what's the profile of the new sales leader you're hoping to bring in? My assumption is someone externally versus an internal promotion or is that assumption incorrect?

Tien Tzuo -- Founder and Chief Executive Officer

So two things -- the thing that's been great for us is, is we have a very strong leadership team underneath, Marc, that is in place today, but I feel confident that can carry the organization forward during this interim time. For the replacement, we are going outside for our search.

Scott Berg -- Needham -- Analyst

Got it. Helpful. And then last question from me, Tyler, you essentially maintained your EPS guidance for the year and cash flows are going to be about $2 million better than your prior guidance. Outside of the services reduction, which is, we'll call it breakeven, which obviously has no impact to either of those metrics really, if that's accurate. What is the extra cost savings come into play relative to the large subscription revenue guidance?

Tyler Sloat -- Chief Financial Officer

Yeah. We did lose a little bit of money in services where we do wanted to breakeven. And so we're going to get it back there as we call -- we said in our call, but I think that brings a charge for the year, but we actually did a really good job of cost management in general, Scott. I think we run a business model that tries to put us behind everything, so that when we projecting out the stuff we haven't spent yet, if we think that the topline is going to be little bit different then we can adjust for that. And so that's what we're looking at right now for the year.

So effectively, we've guided to some lower revenue, but the operating margins are going to stay the same or the operating loss is going to stay the same. And from a cash flow perspective, we're going to do a bit better than what we initially said. We still have the HQ spend that we're making as not as much on the OpEx side because it will be capitalized, but from a cash perspective that again that's driving why we have such a -- the burn that we have this year as opposed to be even lower than that.

Scott Berg -- Needham -- Analyst

Great. Very helpful. Thanks for taking my questions.

Tien Tzuo -- Founder and Chief Executive Officer

Thanks, Scott.

Operator

And this concludes the Q&A portion of the call. I'll now turn things back over to the presenters for any closing remarks.

Tien Tzuo -- Founder and Chief Executive Officer

Great. Thank you so much for joining us today and we look forward to seeing you next week at Subscribed. Thank you.

Operator

This concludes today's conference call. You may now disconnect.

Duration: 36 minutes

Call participants:

Joon Huh -- Vice President of Investor Relations

Tien Tzuo -- Founder and Chief Executive Officer

Tyler Sloat -- Chief Financial Officer

Stan Zlotsky -- Morgan Stanley -- Analyst

John DiFucci -- Jefferies -- Analyst

Chris Merwin -- Goldman Sachs -- Analyst

Scott Berg -- Needham -- Analyst

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Motley Fool Transcribers has no position in any of the stocks mentioned. The Motley Fool owns shares of and recommends Zuora. The Motley Fool has a disclosure policy.