In an interview with Alexis Glick, American Express Chairman & CEO Ken Chenault says:
"I think this is a basketball game where, very frankly, you are not sure who the coaches are. If there is a clear understanding of what the rules of the game are, you're not clear about what the roles are of the different players. So what's very important, I think, if you are playing in this game, is to figure out what aspects of the game you can best control."
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