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According to Magid Food and Beverage Insights Tracker, polling 1,000 shoppers for May 2020, 30 percent more shoppers feel favorable about Amazon's efforts than not, leading all retailers. Costco followed with a differential of 25 percent, Walmart at 22 percent, and Publix and Kroger at 21 percent.
Shoppers surveyed were asked how well they believe retailers adapted to spikes in demand and store traffic, as well as how they handled health concerns, according to Supermarket News.
Forty-four percent of shoppers agreed that retailers adapted to the pandemic "fairly well," while an average 41 percent responded positively overall. 28 percent polled said they've started shopping at new retailers with the top reason being product availability.
Eighteen percent of respondents said they switched retailers based on efforts to support small businesses, while 45 percent said they're shopping online now more than ever before.