Rent the Runway customers experiencing delivery delays
Rent the Runway CEO Jennifer Hyman on the company's growth, the strategy for investing the company's new round of fundraising and the shift in how consumers use the company's subscription.
Customers who have experienced delays in getting orders from Rent the Runway over the past few weeks are being asked to be patient.
The delays, which began Sept. 13, are due to issues associated with the transformation of the company's fulfillment operation.
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The issues are being addressed with an upgrade that was completed ahead of schedule. "We are happy to share the news that we completed our system upgrades ahead of schedule, and are back to business as usual! Today, we’re officially welcoming new orders and new subscribers" the company wrote in a post. October 15 was the original deadline.
The company says if you have subscriptions orders, there may be delays of an additional 1 to 2 days.
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If the problems have caused your event to be missed, in addition to issuing a full refund, customers will get an additional $200.
Orders expected to arrive on Oct. 7 or later will be delivered as scheduled.
*On October 9th this story was updated to include the completed upgrade.