An influx of homeless people into Manhattan’s Hell’s Kitchen neighborhood after an emergency move by New York City to ease crowding in shelters has been a fact of pandemic life for the neighborhood since last spring.
Many of the newcomers, living in nearby hotel rooms contracted by the city, have been largely inconspicuous. But others with mental health and drug problems have become a growing presence in Hell's Kitchen and adjacent Times Square.
As the city looks to welcome back tourists and office workers with the pandemic lifting, the complaints have grown louder.
A city with people camped on sidewalks is much different than the one suburban commuters left when they started working from home as much of the country locked down in March 2020.
"They make me feel like I wish I could do something," said Rachel Goldstein, an IT director, as she emerged from Penn Station, a major rail hub, last week for her first on-site workday since the pandemic began.
Giselle Routhier, policy director for the Coalition for the Homeless advocacy group, faulted the state and city for not providing enough mental health services and for "shuffling people" between locations.
"What we actually need for the city to do is to offer folks on the streets access to single occupancy rooms where they can come inside and feel that they're safe from the elements and from the spread of the coronavirus," she said.
Longer term, the city needs "more robust housing production for extremely low-income and homeless households, particularly for single adults," many of whom were pushed into homelessness by the economic fallout of the pandemic, Routhier said.
Several of the eight Democrats running for mayor in next Tuesday's primary election also have called for converting hotels into housing for the homeless.
As the pandemic raged last spring, the Department of Homeless Services (DHS) relocated 10,000 people from crowded shelters to 67 hotels whose tourism, business and convention bookings had dried up.
A portion of them, more than one-fifth, were packed into hotels in the Chelsea and Hell's Kitchen neighborhoods west of Times Square and the Theater District, the New York Post reported, citing a letter from Manhattan Borough President Gale Brewer that it obtained.
In a precinct that includes Times Square, reports of assaults and robberies have shot up 185% and 173%, respectively, so far this year, even as citywide assaults rose by only 8% and robberies fell 5%, according to New York Police Department statistics.
Scott Sobol, 44, a real estate agent who lives in Hell's Kitchen, believes only a few of the homeless residents were responsible for the additional complaints, and faulted officials for not vetting them for mental health issues, drug problems and criminal histories.
"What [neighbors] want is to stop getting harassed on the street," he said. "If a homeless rehabilitation center can co-exist with a sense of polite life, we have no issues with it."
A DHS spokesperson on Tuesday did not immediately reply to a request for comment.
"Right now, there are a lot of homeless people hanging around, a lot of pee on every corner," added Min Kim, 69, who owns the Star Lite Deli in Times Square. "Tourists will be coming back, and it's not really good for them."
Eric Gourley, 42, a drifter who has been in the city for a week, sleeping on park benches and sidewalks, said he sympathizes with business owners who have complained about the behavior of some homeless people.
"Some of it, I understand," he said on a Midtown street last week. "Some of these homeless people are out here, they're getting high, they're getting drunk."
"We heard the complaints from the communities and that's why we increased the presence," said Terrance Monahan, a senior adviser to Mayor Bill de Blasio for COVID-19 recovery and safety planning who retired earlier this year as the NYPD's chief of department. "People need to feel safe."
De Blasio has said the relocation of the 10,000 homeless residents was a temporary move, but has not offered a timeline for their return to shelters, where he said more services are available.
Deborah Padgett, a New York University professor who has researched homelessness, opposes the move, saying that hotels provide the privacy and dignity that homeless residents need to rebuild their lives.
"To me it makes no sense to send them back to the crowded, unsafe shelters," said Padgett, who added: "It's very easy to identify the troublemakers… and they could be transferred out of the hotel."