The requirement, announced on Monday, expands on a previous mandate for Hyatt guests in the U.S. and Canada, who were required to wear masks in shared spaces as of July 27.
“This new policy comes at a pivotal time amidst the ongoing challenges of COVID-19 and helps us care for the health and safety of our guests and colleagues,” said Mark Hoplamazian, the president and CEO of Hyatt, in a media release.
Hoplamazian added that Hyatt’s new requirement is in line with recommendations from the American Hotel & Lodging Association (AHLA) in its latest “Safe Stay” traveler checklist, which urges guests and employees to wear face coverings at indoor public spaces. Workers and guests are also encouraged to maintain proper social-distancing throughout the properties, among other health and safety recommendations.
Hyatt also noted that some guests may be exempt from its latest mask requirement, such as those with medical conditions, those who are actively eating or drinking, or small children. In addition, Hyatt will provide masks for those who fail to bring them.
When reached for comment, a spokesperson for Hyatt confirmed that, prior to this mandate, "face coverings were highly recommended at all Hyatt hotels globally and some hotels were already requiring guests to wear face coverings based on local government mandates. Hyatt continues to require face masks — and additional personal protective equipment based on job specifications — for all colleagues at all Hyatt hotels globally."
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As it stands, the AHLA’s official “Safe Stay” guidelines currently defer to the Centers for Disease Control and Prevention (CDC) and any federal and local regulations when it comes to “dictat[ing] appropriate use of face covering, glove use, physical distancing and cleaning/disinfecting.” (The CDC already recommends wearing a mask “in the lobby or other common areas” of hotels, regardless of municipality or jurisdiction.)