Why Do Customers Buy? And March Madness Advice

There’s a crisis in Cyprus and madness in America.  Here are my latest favorite Tweets of the Week.

@SUKnivesOh, did you see that dude asking Kate Upton out to prom on a YouTube video...and she said yes? We've all been doing YT wrong, guys...

@davewinerThere are a lot of ideas for RSS-based projects that lay there while Google Reader dominated. I wonder if any of them will happen now.

@DouglasCarswellIf new #cyprus deal goes thru, why wld anyone in Portugal, Greece or Spain deposit more than Euro100k in a domestic bank?


Looks like Punxsutawney Phil had better 'Lawyer up!'...rumors flying about indictment.


I wish there was a HIDE button in real life for when you keep seeing someone you don't like.@yoyoha

I just noticed how pretty the sky looks today (I saw its reflection in my iPhone screen.)@SunbeltTexas

Note to #smallbiz owners, don't fight March Madness, embrace it, start a bracket, give a prize, involve customers, involve suppliers.@Smethanie

Funny how we joined clubs in high school to look like we had interesting hobbies to get good jobs to support our real hobbies: TV and pizza.@JonahLupton  When you're sending a professional email to someone... don't use smiley face icons, LOL's, OMG's, weird abbreviations and slang terms.@ValaAfshar "just setting up my twttr” was the very first tweet sent by #Twitter founder @jack, 7 years ago today.@SMOPPL “Engage rather than sell … Work as a co-creator, not a marketer.”

 ‏@Hyken Smart business people know that a business relationship is also a personal relationship. Get to know each other!

@KnowledgeBishopDoes your customer's view of your company match yours? If not, how will you shift this?

@mjayliebs Getting a little tired of Linkedin connection requests using boilerplate and no context - First impressions matter people!

@ReCenterMomentIntense situations and persistent challenges are the best opportunities for engagement transformation.

@LeadershipfreakOpportunity is a door that feels like a wall, an open window that feels shut, or a ceiling that feels too low.

@smoothsalePublic speaking requires thought of audience - their needs, wants and deep down desires - the same as making a sale

@ourfounder  Training, coaching, and awareness are key skills of management. Teams are made up of people who benefit from learning.

 ‏@AbhishekMarwah  “To succeed in #Sales, simply talk to lots of people every day. And here’s what’s exciting – there are lots of people!”

@J_OW3NSIn February, spending on unemployment benefits was 25 percent less than the year before.

@tom_peters #1 factor USA resilience: We're a nation of immigrants. 100% of immigrants are by definition entrepreneurs--left the known for the unknown.

 @gitomerOnce you understand the difference between satisfied and loyal, the word "satisfied" will irritate you.

@TheRealBradLeaI do NOT believe that one must step outside their comfort zone to be successful. If that were true, being broke would make you rich.

@scottmckainIf you cannot sustain distinctive customer engagement…why would you ever hope to sustain profitability?@danlevy

Just put the Harlem Globetrotters in my bracket.


she unsubscribed from 15 email lists and power instantly began to surge through her veins


#smbgroup research: security is the #1 obstacle to implementing mobile solutions--but voice and data costs are a close #2!


"Yahoo" needs a new definition. I propose: "a service that acquires and shuts downs startups." Or as a verb: "My startup got Yahooed."@carlreiner

Tomorrow I tweet my 1st tweet as a 91 yr old. It will be a wise, thoughtful, Inspiring, philosophical one, that I'll steal from Mark Twain.@MaxGoldberg

I honestly think my favorite part of owning my own business today is having a landline.‏@ChrisGethard

You know stress is real when it hits the point of emerging as maniacal giggling.


My definition of "Web 3.0" would be what other people call "Digital Sharecropping"... Google+, Twitter, Facebook etc etc.

‏@fmanjoo Someone on Twitter was just talking about his "team" and I reflexively assumed start-up employees, not sports

@DaveKerpen You know what's cooler than reaching 1 billion people on Facebook? Reaching the perfect 1000. Or 100. or 10.‏@KnowledgeBishop Solitude may be safer but connection's so much sweeter. #leadfromwithin

‏@joebrusuelas Cypriot man in the street probably looking at bank tax w/in context of Greek, Irish & Portuguese bailout & saying "Dude, where's my bailout"

‏@LisaBarone41m Dear Winter, no one likes you. Go away.  Love, Everyone.

@Nichole_Kelly1h So true! Today customers don't just buy because of technology, they buy because of experience

@SarahRobinson1h To find the best candidates for your brand community, seek those who crave Belonging, Recognition & Safety.

@charlesarthur2h LinkedIn is down. Now I can’t endorse it for uptime.

‏@unmarketing2h LinkedIn is down. Suddenly my life is devoid of MLM pitches and group spam. I feel empty.

‏@jowyang3h If smokers can take a smoke break, should non-smokers get 'fresh air' breaks of the same duration?@chrisadamsmkts10m At what point is queues of people trying to get cash out of ATMs defined as a bank run? #Cyprus‏@kaushikcbasu38s When dealing with people--negotiation, management, whatever--remember it is more important to be fair to others more than to yourself.@dannysullivan38m Amazing how Google, which was on tech PR high, now faces continual attacks from tech press upset with loss of Reader. Guess it did matter

Gene Marks owns the Marks Group PC, a ten person sales and marketing technology consulting firm outside of Philadelphia that serves more than 600 small and medium companies around the country.