Follow Up and Follow Up, and Keep Following Up

We’re highlighting small businesses from around the country as nominated by you, our readers. If your favorite small business is using Twitter to communicate with customers, let us know about it @fbsmallbiz with the hashtag #mysbc, and it may be featured as an upcoming Small Business of the Day.

Small Business of the Day: DRUM ASSOCIATES

Who: Brian Drum, mid 60’s, @DrumAssociates

What: An executive recruiting/search firm that identifies candidates for executive level positions for financial institutions, real estate, and other Fortune 500 companies.

When: Late 1967

How: Before starting Drum Associates, Drum worked in an agency which specialized in artists, copywriters, and people in advertising and media. Prior to that, Drum served in the Army. 1967 is the year he started working for recruiting for financial oriented firms on Wall Street and now his company, 45 years later, has grown to include about 25 employees, and includes his daughter who is also a partner in the business.

Where: New York City

Biggest lesson learned:  “I’ve learned an awful lot, but I would say the biggest lesson is to make sure that we follow up and follow up, and keep following up with our clients. Customer service is very important to us.”

To view more Small Businesses of the Day, click our interactive map.