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"Customers are not responsible for any fees associated with this issue," a bank spokesperson told FOX Business in a statement about the fix e-mailed at 2:20 p.m., more than five hours after the disruption was discovered. "We encourage customers to reach out to us if they continue to experience any difficulties."
The outage, disclosed on Capital One’s Customer Service Twitter account shortly after 9 a.m. Friday, impacted many customers on payday and left some temporarily without money needed to pay rent, typically due on the first of the month. Others were simply unable to utilize debit cards linked to accounts with most or all of their available cash, and several took to Twitter to vent.
On Texas woman said she was stranded at a gas station.
Bethany Racobs, a Dallas-Fort Worth resident who's married to a disabled veteran, said money has been tight because the damage from a tornado in October “completely depleted” the couple's funds.
“My car was on [empty] and without getting gas, there was no way I would be able to make it to work,” she told FOX Business in a Twitter message. “Knowing my [direct deposit] was scheduled to hit this morning, I left for work without checking the account and attempted to get gas.”
When Racobs tried to pay with her Capitol One card and it was declined repeatedly, she scrambled to figure out what was wrong. The answer came from a Google search.
“I work an hourly wage job, so every minute I was stuck at the gas station, which was over two hours, I was missing money and risking my job security altogether by not showing on time,” she wrote. “My boss, angry at my tardiness, called another worker to come in and told me to stay home, so I missed an entire day's worth of wages.”
It was not immediately clear how many customers were affected by the outage.
This is a developing story. Please check back for updates.