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It's no secret that department stores are having a rough time these days. Comparable sales over the holiday season fell at nearly every major chain, and total sales at department stores dropped 5.6% last year, according to the Census Bureau.
Macy's(NYSE: M) may be the poster child for this declining industry. The company is more than 100 years old, and has flagship stores in the downtown of major cities across the country. It's as synonymous with shopping as any other store.
It has, however, posted declining comparable sales for the last seven quarters in a row, and is on its way to its eighth straight drop. Like its peers, Macy's has been squeezed by e-commerce competitors like Amazon.comon one side and by fast-fashion purveyors like H&Mand Uniqlo on the other.
As part of its restructuring strategy, Macy's announced last year that it would shut down 100 stores, and recently named 68 of them, saying it would lay off 10,000 employees in the process.
But incoming CEO Jeff Gennette revealed an interesting fact about the store closures when he said that the stores the company is closing are still profitable. Gennette explained the reasoning:
As much of the apparel retail industry is seeing, in-store sales are moving online and store traffic dwindling. EvenJ.C. Penney(NYSE: JCP), which remains among the weakest department store chains years after Ron Johnson's gutting of the business, said all but four of its stores are profitable, though it is considering closing stores.
Profitability is not the issue. The trend is.
Macy's move underscores the fact that these businesses remain substantially profitable, but are in retreat as times change. In most industries, a company would attempt to turn around a store with declining volume that was still profitable, but the major department store chains recognize that these shifts are structural as declining retail traffic is not going away.
Macy's also believes that not all of those stores' sales will be lost as some move to other stores and others go online.
But these actions underscore the department stores' biggest problem. This retail format is more than a century-old and came to a rise to give customers a convenient place to shop for items ranging from apparel to jewelry to home goods to gifts. The central purpose department stores served in the pre-internet days is no longer necessary as all of those items can be purchased online or in specialty stores where customers might get better service or better-curated selection.
What it means for retail
While Macy's and other department store chains are seeing e-commerce sales grow by double digits, they are at a disadvantage against another subset of brick-and-mortar retail. The brands of Macy's and other department store chains are directly tied to the brick-and-mortar real estate and the in-store experience since Macy's brand is not associated with an actual product. Competitors likeMichael Kors,L Brands'(NYSE: LB) Victoria's Secret, orLululemontherefore have an advantage as their brand value stems from products rather than stores. That may explain why those types of retailers have fared better in the e-commerce era as they've been able to rapidly build online sales. Victoria's Secret now derives more than 20% of its revenue online, partly as a result of its vibrant catalog business.
Macy's plans to open more off-price Backstage stores within its department stores as well as BlueMercury beauty outlets to help drive traffic. But as it waves the white flag on even profitable stores, it seems like the tide is inevitably turning against the department store concept as a whole.
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