FILE - In this Feb. 6, 2018, file photo, a woman walks through the front doors at a Fidelity Investments office on Congress Street as the ticker displays stock market numbers in Boston. Federal regulators are moving to require that brokers provide their customers with detailed disclosures of their potential conflicts of interest when dispensing advice for retirement planning and other investments. (AP Photo/Stephan Savoia, File)
Stockbrokers will have to divulge their potential conflicts of interest to clients when they give them investment advice under action taken Wednesday by federal regulators.
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The regulation adopted by the Securities and Exchange Commission will also require brokerages to eliminate sales contests and quotas that reward brokers who generate the highest sales of certain investment products.
Still, critics say the SEC's new measure, which the financial industry supports, doesn't go far enough to protect investors from abuses. They say a stricter standard that advanced under the Obama administration should apply to brokers. This standard, called a "fiduciary duty rule" required all financial professionals, including brokers, to act as trustees who must put their clients' interests above their own.
A fiduciary standard for brokers was opposed by President Donald Trump in early 2017, and the financial industry helped defeat it in federal court. Now, under the new SEC rule, brokers will be required to disclose and in some cases reduce their financial conflicts of interest, not eliminate them entirely.
Americans increasingly seek financial advice to help navigate an often-dizzying array of options for retirement, college savings and more. Many financial pros provide investment advice. But only some are registered advisers, who are legally required not only to divulge their potential conflicts but also to put their clients' interests above their own. For example, an adviser who might be inclined to place a client's money into an investment that would generate a high commission for the adviser must weigh whether that investment is in the client's best interest.
Critics of the current system say investors lose billions of dollars a year because of advice from brokers who face conflicts of interest at odds with their clients' best interests.
The changes the SEC adopted Wednesday by a 3-1 vote could affect how hundreds of billions of dollars in Americans' retirement and other investments are handled by brokers. About 43 million American households have a retirement or brokerage account. Brokers sell stocks, bonds, mutual funds, annuities and other investments, which they may recommend to clients, and they often receive commissions for selling specific products.
The dissenting vote Wednesday came from Commissioner Robert Jackson, the sole Democrat. Under the new regulation, conflicts of interest "will continue to taint the advice that consumers receive from brokers," Jackson contended.
The new SEC regulation, first proposed over a year ago, will require brokers to tell clients how much they collect from recommended products. They will have to provide clients with a new disclosure document with key facts about the broker-client relationship, including potential conflicts of interest.
SEC Chairman Jay Clayton said the regulation "is designed to enhance the quality and transparency" of the retail investor's relationship with the financial professional. Clayton said the two key objectives are to bring standards of conduct for financial professionals "in line with reasonable investor expectations" and "preserve retail investor access" to investment services.
Brokers won't be allowed to use the term "adviser" as part of their name or title in dealing with retail investors.
Brokerage firms won't be able to offer their clients menus of products that are limited to the firm's in-house products because doing so would give the firm and its brokers a financial incentive to sell them that could conflict with the clients' best interest.
Critics note, however, that "best interest" isn't specifically defined by the SEC. They say that barring brokers from putting their interests ahead of clients' isn't as strong as requiring them to always put clients' interests first and recommending the best products and services for them.
"The regulations the agency is set to approve are a betrayal of the 'Mr. and Ms. 401(k)' investors (Clayton) pledged to protect when he undertook this rulemaking," the Consumer Federation of America and Americans for Financial Reform said in a joint statement. "The drain on people's hard-earned savings will continue."
James Angel, a professor at Georgetown University's McDonough School of Business, said, "What they've proposed is a big step forward over what we've got now."
Current regulations mandate that brokers recommend only suitable investments to their clients — appropriate for their age, other demographic characteristics, tolerance for risk and investment goals. That standard is less stringent than the fiduciary standard.
Many Main Street investors aren't aware of financial industry practices, like the fees they're charged for investment advice or the commissions collected by their brokers. The typical client "knows they're making money off him somehow and they're not sure how," Angel said.
That's something George Wheeler, a retired information tech professional in Colorado, had mused about his broker.
"We were always wondering how much he was making and how he made his money," Wheeler said. "He was never clear about that. ... We were trusting that our broker was working in our best interest."
Nor had Wheeler and his wife, Rachel, known that fees were so high on the annuities the broker put them into, for which he promised annual returns of 7% or 8%. In fact, they earned 3% to 4% over a span of about 10 years, usually well below the overall stock market, they said in a telephone interview. As a result, their investment account ended up pretty much where it had started.
"I would like to have retired sooner," said Rachel, who's leaving her job as a physical therapist at the end of this month.