Lumber Liquidators Holdings, Inc. March Sales Floored By Report

Sales at Lumber Liquidators plummeted in the wake of a 60 Minutes report questioning the health risks associated with its flooring products. Photo: Wikimedia Commons.

We knew it was going to be bad, but the business update Lumber Liquidators provided last week shows just how devastating the controversial 60 Minutes report on alleged health risks associated with its flooring turned out to be. Yet as bad as it was, it could've been a lot worse, suggesting the company may be able to recover sooner than anticipated.

Falling through the floorNet sales tumbled almost 13% in March, but comparable store sales -- those made at locations open for more than a year -- plunged 18% from the year ago period. Though the fallout eased up as the month wore on, investors should expect more of the ill effects to linger.

  • Open orders -- those waiting for customers to come in and pick up merchandise or have it delivered -- fell by $400,000 in March.
  • Net adjustments, including returns, grew from 10% of gross orders through February to 27% of gross new orders for the first 10 days of March (but "moderated" to 13% over the last two weeks of the month).
  • Laminate flooring sales, the focus of the 60 Minutes report, went from accounting for over 21% of sales in the first two months of the first quarter to just over 16%, a 480 basis point decline.
  • The average sale amount decreased 6.5% in March while the number of customers invoiced fell 11.3%.

But it could have been worse. While the quarter started off strong for Lumber Liquidators, with net sales in January and February rising almost 19% and comparable sales nearly 10% higher, the damaging effects of the report had management expecting same store sales to plunge for the full quarter, coming in anywhere from down 4.4% to a 0.5% gain.

In the end, they were only off 1.8% in the quarter, no doubt helped by Lumber Liquidators' strong,albeit delayed, response to the crisis.

Nailing the key pointsIn that response, management ripped the testing methodology used by 60 Minutes, noting that the deconstructive method that separates and measures all of the component parts of the flooring not only isn't what regulatory testing methods require, but also fundamentally alters the nature of the product.

Instead, Lumber Liquidators tests (as regulations call for) how a product is found and used in the home. And Lumber Liquidators got a big boost when the Consumer Product Safety Commission said it was investigating the allegations against the flooring specialist and that it, too, would be testing samples based on in-home usage.

Although not a guarantee, that should work to Lumber Liquidators' benefit, even if its financial performance straggles on. The flooring specialist said it expects its first-quarter gross margin to fall to a range of 35.5% to 36.5% from 41.1% a year ago due to shifts in product mix, having to discount prices, and changes made to its marketing to highlight what a value its products are.

LL data by YCharts

Polishing its reputation againThe stock of Lumber Liquidators has bounced 25% off the lows it hit in the days following the report, but it's still trading more than a third below where it was before the piece aired.

And the flooring specialist had been suffering from weaker performance even before then, with its fourth quarter results recording yet another lackluster showing. Its stock is actually down by more than 64% from its 52-week high, and had been well below those high-flying numbers even before 60 Minutes had its say.

So investors shouldn't expect more from the CPSC investigation than vindication that Lumber Liquidators' flooring is safe. And there remain some troubling components of the news program that have yet to be clarified.

For example, Lumber Liquidators suppliers are shown stating that the products they're shipping to Lumber Liquidators are knowingly not CARB-compliant (i.e. are not meeting the standards they're supposed to) and are being labeled as such regardless. Is that evidence of criminality, artful editing, or a misunderstanding? That still needs to be sorted out.

The worst of the report seems to be behind Lumber Liquidators, and the fall off in business is easing. That doesn't mean it's improving either, and with the CPSC report still to come months in the future, this is an investment that's likely dead wood for the immediate future.

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Follow Rich Duprey's coverage of all the retailing industry's most important news and developments. Hehas no position in any stocks mentioned. The Motley Fool recommends Lumber Liquidators. The Motley Fool owns shares of Lumber Liquidators. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.

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