Frontier Loses Money in Q2, Raises ARPU

By Daniel B.

Frontier Communications (NASDAQ: FTR) posted an expected loss in its second quarter, but the company has reasons to be very optimistic about its future.

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The quarter ended June 30 marks the first time the company has reported results for its $10.54 billion purchase of Verizon's (NYSE: VZ) former wireline business in California, Texas, and Florida. That acquisition, which completed as the quarter was starting, more than doubled Frontier's user base, giving it 3.3 million new voice connections, 2.1 million added broadband connections, and 1.2 million new FiOS video subscribers.

CEO Dan McCarthy addressed how the new assets were being integrated in the Q2 earnings release:

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In the second quarter, Frontier lost $80 million ($0.07 per share) on revenue of $2.6 billion.

Frontier shared a chart showing its opportunity. Image source: Frontier.

One very bright sign

While it's hard to compare numbers for the former Verizon territories because some revenue in those markets was not part of the sale, there was one big number investors should be very excited about: Frontier raised its average monthly revenue per user (ARPU) for its residential customers from $64.43 to $83.20. That's a huge increase entirely due to the acquired customers having more bundled services.

Going forward, that stronger ARPU is something the company can build on. It's also worth noting that Q2 numbers were negatively impacted by Frontier stopping all marketing efforts in the new territories while it worked to solve customer problems related to the switchover. McCarthy thinks now that the worst is behind the company, it can get back on the right path:

The CEO also added that the company will remain focused on increasing its video and broadband penetration while improving efficiency.

Call it cautious optimism

While it's too early to know if the Verizon deal will pay off, the big rise in ARPU shows that these are good customers. The problem facing Frontier -- which it has not proven it can solve -- is whether it can hold onto the users it paid billions for, and whether it can add to their numbers.

The company has moved from being a tiny player to being a small to mid-size one, but it's still competing with giants. Going forward, its challenge will be to keep up with its bigger rivals when it comes to technology, while also keeping its prices not just competitive, but lower.

Frontier has been an attractive stock because of its dividend, but at some point, spending billions ($10.54 billion, in this case) has to produce results. One quarter in, given the problems that occurred during the transition from Verizon, it's simply too early to know if the deal will ultimately pay off.

The early returns, however, are solid, with the company showing increased efficiency and at least a path to profitability. This is the first few miles of a marathon, but so far, Frontier at least remains in the race.

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Daniel Kline has no position in any stocks mentioned. He things there should be an accounting robot named ARPU-D2. The Motley Fool owns shares of and recommends Verizon Communications. Try any of our Foolish newsletter services free for 30 days. We Fools may not all hold the same opinions, but we all believe that considering a diverse range of insights makes us better investors. The Motley Fool has a disclosure policy.