Amazon agrees to refund more than 1,000 Iowa customers over issues regarding subscription

Associated Press

Online retailor Amazon has agreed to refund more than 1,000 Iowa customers over issues regarding a subscription service.

The state Attorney General's Office says the agreement means Amazon.com Inc. and Amazon Services LLC will give $122,000 in refunds and credits to Iowa customers.

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State officials say a free shipping promotion enrolled Iowa customers in a free trial of the Amazon Prime subscription service. Its annual $99 membership fee offers shipping discounts, streaming video and other features.

Customers who didn't cancel during the free-trial period were shifted to regular Prime memberships.

The agreement requires that Amazon comply with state law aimed at making the enrollment process for club memberships clear. As part of the deal, Amazon denies any wrongdoing or liability. The company will contact qualifying customers for refunds and credits.