Isolated reports of Samsung's flagship Galaxy S7 smartphone exploding have not been confirmed, according to the Korean tech giant.
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As Samsung continues to deal with the aftermath of its decision to end production of the Galaxy Note 7 following multiple fires and explosions, some Galaxy S7 users have reported their devices are also exploding.
There have been several recent reports in Asia and Canada, according to VentureBeat, raising the possibility that the same issues that plagued the Note 7 are also cropping up in the S7. In the US, a construction worker in Ohio and an employee at a cell phone store both claimed that they had seen fire-damaged S7s, PhoneArena reports.
In a statement, Samsung said there are 10 million S7 devices in the US, and none of them have had internal battery failures, but it has confirmed "a number of instances" caused by severe external damage.
"Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident," the statement said. It was unclear if the company is seeking out the devices in the reported explosions to examine them. A spokesperson did not immediately respond to a request for comment.
Samsung's reputation as a maker of high-end smartphones took a big hit in September when it recalled and ultimately discontinued the Note 7 following multiple confirmed reports of fires and explosions. The US Department of Transportation classified Note 7s as dangerous goods and banned passengers from carrying them on commercial flights.
Samsung apologized to consumers and offered incentives to get Note 7 owners to switch to another Samsung phone, but it has so far not announced the cause of the fires and explosions.