We’re highlighting small businesses from around the country as nominated by you, our readers. If your favorite small business is using Twitter to communicate with customers, let us know about it @fbsmallbiz with the hashtag #mysbc, and it may be featured as an upcoming Small Business of the Day.
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Small Business of the Day: Zendesk
Who: Co-founder Mikkel Svane, 40, @Zendesk
What: An online support system for businesses
When: October 2007
How: Svane worked previously in the customer service and support industry for years and realized there had to be a better way for companies to provide support to customers.
"Employees had a hard time providing customer service; it had the opposite effect of what they wanted," he said. With this in mind, Svane, along with his two co-founders, launched Zedesk as an all-in-one online resource for companies to manage customer service online.
Where: San Francisco
In his own words: "We have taken a traditional product and made it up to date so it works how the Internet generation would like to receive support from companies.”
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