NEW YORK – McDonald's says it plans to offer table service across its U.S. stores to make the ordering process less stressful, but did not say when the overhaul will be complete.
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The world's biggest burger chain says about 500 of its more than 14,000 domestic stores have been testing table service and ordering kiosks for people who do not want to wait for the cashier. People in those stores order at the counter or kiosks, then sit and wait for an employee to bring them their food.
Early next year, McDonald's says it will expand the offering in Boston, Chicago, San Francisco, Seattle and Washington, D.C.
The push comes as McDonald's tries to stage a comeback after losing customers in recent years, with executives conceding they failed to keep up with changing tastes.