PHILADELPHIA – Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.
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The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, "I can guarantee right now that you are doing an incredibly good job of helping your company be worse."
Philadelphia-based Comcast said Tuesday the employee's behavior is unacceptable and the company is "embarrassed" by it. Comcast said it would contact Block to apologize.
Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.