Office Depot Inc.'s $1 billion purchase of CompuCom Systems Inc. plunges it into new territory, an effort to reposition itself as a tech-support provider that isn't as dependent on selling printer paper, toner and other office supplies.
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Investors reacted harshly Wednesday, sending the stock down 15%. Office Depot also warned of weak profits and lower sales in its latest quarter, a reminder of its struggles to compete with Amazon.com Inc. and others in its traditional business.
The CompuCom acquisition is the first big move by Office Depot's Chief Executive Gerry Smith, who joined in February from computer maker Lenovo Group Ltd. In an interview with The Wall Street Journal on Wednesday, he discussed the strategy shift and the future of the big-box chain.
WSJ: This seems to be a reversal in strategy -- from doubling down with a Staples merger to what seems like a push to minimize your retail presence. Why the reversal?
Smith: I don't think I'm minimizing retail presence at all. I think the last mile footprint is very valuable. Having 1,400 locations across the country is ripe for selling tech services. We're going to lead with the services based approach when you walk into the store...
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Doing services is important because it's sticky and you don't get into a bidding war from a transactional relationships perspective. I think this is reinventing retail, not abandoning retail.
WSJ: IT services is a highly competitive industry. How do you foresee Office Depot making a dent in a crowded market?
Smith: CompuCom has 6,000 technicians that are salaried, trained. A lot of competitors are outsourced. Do you want to outsource to someone with no security clearance? No...They're going to continue to serve their enterprise customers but we're also going to [go after the small and medium business] space as well...
In the space where CompuCom competes, they're No. 2 in market share. There are a lot of people like CompuCom and 75% of the market is completely fragmented.... 75% of people are below 1% market share. They're tiny. As we build up this national footprint, we think there's opportunity to consolidate the marketplace.
WSJ: Investors have reacted harshly to the news, your stock is down like 15% today. What are you hearing from them today and what are you telling them?
Smith: I'm not concerned about the short-term. We had an earnings adjustment because we've had tremendous impact from the hurricanes. Our biggest market is Florida... people don't buy anything when they're worried about flooding...
We saw a dramatic drop off...in September. A big chunk was a triple whammy [of the recent storms] from the earnings perspective...It did have an impact but I'm also not shying away from fact that we didn't execute back-to-school well.
WSJ: Long term, how much of your revenue do you foresee coming from retail versus services? Is this the first of several such deals?
Smith: It's the first major step. That means we're not done. Internally we're doing cool things. We're also looking inorganically at our core where can we build and grow this business. Our goal is to grow the services piece faster. This is a necessary pivot for us to be a highly valued company in the future.
WSJ: How is this going to change your physical stores?
Smith: We will have a dramatic change in appearance of our stores going forward. The first one in Austin in December. Another one in California early in Q1...You're going to see a physically different experience. You want customers who go into Office Depot who say I want business services, tech services, potentially shared office space, potentially supply chain services. We're going to feature that in the front of the store.
Corrections & Amplifications
This item was corrected at 5:47 p.m. ET. The original misspelled CompuCom as CompuCon.
Office Depot is acquiring CompuCom Systems Inc. "Office Depot CEO's Answer to Retail Woes? Becoming an IT Help Desk," at 16:12 ET, incorrectly spelled the acquired company's name as CompuCon in the first, third, 10th and 11th paragraphs. (Oct. 4)
(END) Dow Jones Newswires
October 04, 2017 18:00 ET (22:00 GMT)