Last week, we talked about the coming labor shortage that will affect companies across industries and around the world. This week, we offer some advice on how to win the war for talent spurred by the shortage, and it all starts with changing attitudes about recruitment in your team, in your organization, and in yourself.
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Here are seven ways to do just that:
1. Change the Roles
It's important to realize up front that the responsibility for talent acquisition is shifting from HR departments to managers. Job descriptions, measurement systems, and performance goals must be revised so managers and employees own recruiting. Everyone must develop the mindset of a headhunter.
2. Change HR's Expectations
Because great recruiting needs to be done close to the actual work, it's essential that managers increase the amount of time and money that they spend on recruiting. Simultaneously, it's important for senior managers to work with HR to ensure that they understand that HR's role must change. The HR department's role must shift from that of a "doer" to that of an expert consultant on effective recruiting tools, strategies, and metrics.
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3. Make It 24/7
Rather than being a periodic event, recruiting must become a continuous process. The expectation must be that it is on the mind and the agenda of every manager (and every employee) every day. View recruiting as a constant process, even when there are no open positions at the present time.
4. Calculate the Performance Differential
Work with cost-accounting in order to calculate the value of a top performer in your own organization. Compare the difference in performance between a top performer and an average performer where it is easy to measure output and quality (example: sales or customer service).
According to McKinsey Company, an organization's top performers are 50-100 percent more productive than average performers and underperformers. To quote the company's findings, "Even if you pay an 'A' player 40 percent more to retain him/her, your investment yields a 300 percent one-year return on investment."
5. Make the CEO Your Chief Recruiter
Top CEOs understand the value of star performers, and they personally make recruiting top talent a priority. CEOs must act as role models and send the message to everyone that they are the chief recruiter for the organization. Senior officers must attend recruiting events and activities and periodically add candidate calls and prospect lunches to their calendars. Have your CEO call superstar candidates. Provide the CEO with information on the candidate, the job, and your firm's best selling points.
6. Become a Retention Expert
Managers must realize that if they don't control retention, they will be required to continuously recruit to fill constantly arising vacancies. In order to minimize that burden, it's essential that managers become experts in retention. They must identify what motivates, excites, and frustrates each performer on their team and act accordingly.
7. Set Aside Time for Recruiting
Spend time wooing top talent, or your competition will. Workers have been liberated from your competitors, and the good ones know they are in demand.
Visit industry sites and read about recruiting every day. Don't limit your learning to the U.S. It's essential that you also learn how to hire around the world because global hiring can increase the productivity of your recruiting efforts, as well as the quality of your new employees.