BGR published an open letter to Research In Motion yesterday from an anonymous high-level RIM executive who begged for senior management to take notice of all of the issues within RIM. The exec explained how the company should make some changes to focus on the talent and potential within RIM, and also to focus on end users instead of carriers.
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After we published the article, RIM responded. It wasnt pretty, and it really didnt address a single point that was made by the original plea. It wasnt just RIM that responded, however we received dozens of emails from current and former RIM employees detailing their stories, and essentially all agreeing with the open letter that was published on BGR.
Among the correspondence were several new open letters written by RIM employees, and the BGR team has gone through them at length. There were nearly a dozen gems amid the emails we received, and while we may address various highlights in the coming weeks, we cant publish them all at this time.
We thank each and every person who took the time to email us with their thoughts, but there were two in particular that stood out from the crowd. One is from a former RIM employee and the other is from a current employee, and both sources have been vetted.
Here is the first letter:
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This letter brilliantly articulated just about everything Ive thought and/or heard relating to the company in the last two years.
I was an employee at RIM for a year and a half. I worked in the legal and business affairs departments, and despite having originally thought Id landed the jackpot job-wise, it took no time for me to begin planning my exodus.
My first week started with a complete change in my title and duties without anyone telling me, and when I dared ask what was happening, the director (my boss) and her BFF the OD business partner ganged up on me and threatened to let me go, setting the tone for the remainder of my time there.
Over a year an a half, the four of us in the same position dwindled to just me and yet I was responsible for getting all four jobs done for the better part of a year, since this is how long it took the department to hire other entry-level people. Two individuals who had less education and experience (not to mention drive or intelligence) than me were promoted several times while my boss continued to tell me up and down that I had reached my ceiling at RIM due to my lack of education (two degrees!) and experience (5 years!)as an administrative assistant. Rather than attempt to fight this system I figured I could transfer departments, only the company policy requires the supervisor to act as a liaison and reference for internal applicants. The insanely high turnover rate meant the department head wouldnt let anyone go, in addition to refusing to promote from within (pets excepted). People were pitted against each other and an incredibly tense and hostile work environment was fostered. People around the office started referring to the office politics as Survivor: RIM edition. And we all remember the great movement to make recycling physically impossible across the entire company because one person let some confidential information slip.
Read the rest of the open BlackBerry letter and others on BGR.com.