United Airlines debuts virtual customer service — here’s where it's available

Program will roll out to all of United’s hub airports by year's end

United Airlines passengers can now get contact-free help at certain airports.

On Tuesday, the airline announced that it has launched “Agent on Demand,” a virtual customer service program that’s currently available at Chicago O’Hare International Airport and Houston's George Bush International Airport.

Ticker Security Last Change Change %
UAL UNITED AIRLINES HOLDINGS 52.43 +1.42 +2.78%

According to the announcement, passengers will be able to call, text or video chat live with a United Airlines agent for help with seat assignments, boarding times and other customer service questions.

Though “Agent on Demand” is only available in Chicago and Houston right now, the program will expand to United’s other airport hubs -- including Denver, Los Angeles, New York/Newark, New Jersey, San Francisco and Washington, D.C. -- by the end of the year.

AIR TRAVEL AMONG DOMESTIC, INTERNATIONAL PASSENGERS STILL STAGNANT AS US AWAITS VACCINE

"We know how important it is for our customers to have more options for a contactless travel experience and this tool makes it easy to quickly receive personalized support directly from a live agent at the airport while maintaining social distancing," Linda Jojo, United's executive vice president for technology and chief digital officer, said in a statement.

CASH-STRAPPED AIRLINES OFFER UP AIR MILES TO SMALL BUSINESSES, NONPROFITS

"Agent on Demand allows customers to bypass waiting in line at the gate and seamlessly connect with customer service agents from their mobile device, ensuring they continue to receive the highest levels of service while also prioritizing their health and safety,” Jojo added.

AVIATION PHOTOGRAPHER’S STUNNING PHOTO OF PLANE TAKING OFF SHOWS CO-PILOT WAVING TO CAMERA

Passengers can access “Agent on Demand” by scanning a QR code that will be posted around United’s hub airports. There will also be self-service kiosks equipped for the program at some gates in the Chicago and Denver airports.

United Airlines has debuted a new program, "Agent on Demand" in its Chicago and Houston airports and will expand the program to its other hub airports by the end of the year. (PRNewsfoto/United Airlines)

Once passengers are connected to an agent, they’ll be able to ask about anything they would normally ask a gate agent, without having to wait in line.

GET FOX BUSINESS ON THE GO BY CLICKING HERE

The program’s chat function is even able to translate more than 100 languages, so passengers “can type in their preferred language and the messages will be automatically transcribed in English for the agents and in the selected language for the customer,” the announcement said.

CLICK HERE TO READ MORE ON FOX BUSINESS