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Don't Let Mortgage Servicer Give You Runaround

Homeowners struggle to resolve problems with the companies that collect their mortgage payments every month, despite new regulations to protect consumers.But homeowners who know their rights tend to get their lenders' attention. They get their mortgage problems resolved quicker -- even if that takes filing a complaint.Whether you are trying to get a loan modification or working to solve payment or insurance issues with your mortgage servicer, speak up to avoid the runaround from your servicer.What borrowers complain aboutBorrowers filed almost 94,000 mortgage-related complaints with the Consumer Financial Protection Bureau from December 2011 through February 2014.Types of mortgage complaints to CFPBMore than half the complaints concerned loan modifications, foreclosures and collection of past-due debts. The next biggest type of complaint concerned loan servicing, payments and problems with escrow payments of insurance, taxes and other costs.Servicers must act quicklyServicers are requi...

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