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Virgin America Rated Best In U.S. Airline Quality

Virgin America had the highest performance ranking among 15 U.S. airlines in 2013 in an annual study as the industry's overall quality improved, researchers said on Monday.The national Airline Quality Rating, which ranks airlines in four categories based on U.S. Department of Transportation figures, found that carriers overall received fewer complaints from passengers and had a lower bumped passenger rate in 2013, compared with 2012. But on-time performance and mishandled baggage rates worsened.Researchers at Wichita State and Embry-Riddle Aeronautical universities who conducted the study said airlines delivered their best performance in 2013 in the 23-year history of the quality rating. The 2013 study rated 15 airlines.Still, the researchers said airlines can do more to improve customer satisfaction.Because airlines are solving operational issues and improving in aspects studied by the Airline Quality Rating, "it is time to begin a new focus on serving travelers and expanding customer...

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