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Consumers report airline companies' customer service has improved in the last year—but they still have a lot of room for improvement. According to The American Customer Satisfaction Index, airlines ranked No. 41 out of 43 service categories in 2013, ahead of only subscription television service and Internet providers. The industry scored a 67 in 2012 and a 69 in 2013, according to the report.Within the airline industry, JetBlue Airways' (NASDAQ:JBLU) customer service was ranked first with a score of 83, up from 81 last year, and Southwest Airlines (NYSE:LUV) came in second with a score of 81, a jump from 77 in 2012. Rounding out the top three were a group of smaller airlines including Alaska Air Group (NYSE:ALK), Spirit Airlines (NASDAQ: SAVE) and Republic Airways (NASDAQ: RJET), with a joint score of 72, down from 74 in 2012.United Continental (NYSE:UAL) ranked last in the sector with a score of 62, which held steady from 2012.The ACSI ranks the customer service of hotels, airlines,...
John Roberts reports from Atlanta
Will increase really go into effect?
Raymond James airline analyst Jim Parker on the airline stocks investors should consider for their portfolios.
The Teamsters union on Tuesday ramped up its effort to displace the unions representing ground workers at American Airlines and US Airways Group , which plan to merg...
Air New Zealand Business PremierNew Zealand may be one of the most geographically-isolated nations in the world; however, this Kiwi air carrier will have you feeling...
Delta Air Lines is letting a wave of orders for the newest planes on the market roll by, giving the jets time to prove themselves before buying, its chief executive ...
Hope is fading for a global deal to regulate the airline industry's greenhouse gas emissions ahead of a fall deadline, even though failure could push the industry ba...
Travelocity CEO Terry Jones talks business and the state of the travel industry.
More people will likely fly this summer compared with a year ago as U.S. airlines gain a record level of international passengers, an industry association said on Th...
More people will likely fly this summer compared with a year ago as U.S. airlines gain a record level of international passengers, an industry association said on Th...
Southwest Airlines Co. has been profitable for 40 straight years.Unlike every other major carrier, it has never filed bankruptcy. It has never sacked employees with ...
U.S. carriers profit from passenger expenses
Walt Disney Co last week hiked single-day admission prices at its U.S. theme parks by up to 9.6%, the fifth increase since 2009. But other U.S. companies might want ...
Hodges Capital Management Chairman Don Hodges on the sectors and stocks for investors to watch.
The new American Airlines will be run largely by the current management of US Airways Group when the carriers merge to form the world's largest airline.American pare...
Monday business wrap-up
FBN’s Jo Ling Kent on the IATA’s 2013 profit estimate for the global airline industry .
FBN's Lori Rothman breaks down late-morning market news.
Global airlines should post an industry profit of $12.7 billion this year, an increase from a previous $10.6 billion forecast, as lower oil prices and belt-tightenin...
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