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How to Successfully Lodge a Complaint with an Airliner

Consumers report airline companies' customer service has improved in the last year—but they still have a lot of room for improvement.  According to The American Customer Satisfaction Index, airlines ranked No. 41 out of 43 service categories in 2013, ahead of only subscription television service and Internet providers. The industry scored a 67 in 2012 and a 69 in 2013, according to the report.Within the airline industry, JetBlue Airways' (NASDAQ:JBLU) customer service was ranked first with a score of 83, up from 81 last year, and Southwest Airlines (NYSE:LUV)  came in second with a score of 81, a jump from 77 in 2012. Rounding out the top three were a group of smaller airlines including Alaska Air Group (NYSE:ALK), Spirit Airlines (NASDAQ: SAVE) and Republic Airways (NASDAQ: RJET), with a joint score of 72, down from 74 in 2012.United Continental (NYSE:UAL) ranked last in the sector with a score of 62, which held steady from 2012.The ACSI ranks the customer service of hotels, airlines,...

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  11. Air Canada to Seek Pension Relief Extension

    Air Canada (AC.B.T) will seek an extension from the Canadian government on making payments to reduce its massive pension solvency deficit, Chief Executive Calin Rovi...

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  1. EU regulators accept Lufthansa, United antitrust offer

    EU antitrust regulators accepted on Thursday concessions from Lufthansa , United Airlines , Air Canada and Continental to ease competition concerns about their trans...

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  4. Air Canada Granted Conditional Pension Relief

    Air Canada (AC.B.T) won continued pension-funding relief from the Canadian government late Tuesday, but it came with several conditions, including executive pay caps...

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