Fox Business - The Power to Prosper
Search Site

Michael O'Leary

Ryanair unveils new strategy: 'be nice to customers'

Ryanair , Europe's biggest budget airline, has promised to transform its "abrupt culture" in a bid to win customers from costlier rivals, admitting for the first time that a reputation for treating its passengers badly might have become a problem.The Irish firm, this week voted the worst of the 100 biggest brands serving the British market by readers of consumer magazine Which?, said on Friday it would become more lenient on fining customers over bag sizes and overhaul the way it communicates."We should try to eliminate things that unnecessarily piss people off," Chief Executive Michael O'Leary told the company's annual general meeting, after several shareholders complained about the impact of customer service on sales.He said the company would overhaul its web site, set up a new team to respond to emails and stop fining customers whose carry-on baggage exceeds minimum sizes by a matter of millimetres."A lot of those customer services elements don't cost a lot of money ... It's somethi...

Read More

  1. Ryanair expresses interest in next-generation 737

    Ryanair Holdings Plc, fresh off an order for 175 of Boeing Co's 737 passenger jets, has some interest in the next generation of that plane and could place an order i...

  2. Ryanair CEO Says Airline Got Good Price With Boeing Despite No Rival Airbus Talks

    Ryanair Holdings PLC's (RYAAY) Chief Executive Michael O'Leary Tuesday said the discount cost airline is paying a similar price for the 175 Next Generation 737-800 a...

  3. Ryanair Unlikely To Pay Further Dividend Soon, Says Deputy CEO

    Ryanair Holdings PLC (RYA.DB) did little to dispel earlier signs that it wouldn't be paying out more cash to shareholders anytime soon despite reporting a 21% increa...

  4. Ryanair Raises Forecasts

    Ryanair Holdings PLC (RYA.DB) on Monday raised its full-year forecasts after posting a 21% increase in third-quarter profit, more evidence of how Europe's discount a...

  5. Ryanair may go to court if Aer Lingus bid blocked

    Ryanair may mount a legal challenge if its bid to buy Irish rival Aer Lingus is blocked by the European Union but it will not pursue further acquisitions if the merg...

  6. Heathrow Shortlists Four Bidders For Stansted Airport - Sources

    U.K. airports operator Heathrow Airport Holdings Ltd., formerly BAA, has short-listed four bidders for Stansted airport, people familiar with the situation said Wedn...

  7. EU Regulators Widen Ryanair, Aer Lingus Probe

    EU antitrust regulators stepped up their investigation into Ryanair's 700-million-euro ($879.65 million) takeover bid for Aer Lingus, flagging concerns that the prop...

  8. Ryanair to Offer 'Radical Remedies' on Aer Lingus Bid

    Low-cost Irish airline Ryanair Holdings PLC (RYA.DB) expects the European Commission eventually to approve its bid for rival Aer Lingus Group PLC (EIL1.DB) as it pre...

  9. 5 Things to Know About the SOPA, PIPA Protest

    Wikipedia will initiate a blackout on Wednesday, Jan. 18, in protest of the anti-piracy bills SOPA and PIPA. SOPA and PIPA are two Congressional bills meant to halt ...

  10. Should Porn Go Airborne?

    Irish airline plans to launch in-flight porn app

  11. Ryanair boss sees China catching Airbus, Boeing

    By Conor HumphriesRyanair CEO Michael O'Leary , who signed a deal with the Commercial Aircraft Corporation of China on Tuesday to help it design a rival to Boeing's ...

  12. Europe on Alert for Icelandic Volcano Ash Cloud

    An eruption by Iceland's most active volcano put Europe on high alert on Monday as a billowing ash cloud drifted towards Scotland and threatened to shut down airport...

  1. Ryanair Leads Airlines Lower After Profit Warning

    Ryanair Holdings PLC led European airlines lower on Wednesday after the Irish company warned full-year profit will be at the lower end of its target range of 570 mil...

  2. Ryanair says could move into trans-Atlantic flights

    Ryanair, Europe's biggest budget airline, could start selling low-cost trans-Atlantic flights if it secures enough twin-aisle aircraft and gains access to cities in ...

  3. Ryanair CEO says working on Boeing 737 MAX order

    The head of low-cost carrier Ryanair said on Wednesday that the airline could order 200 or more Boeing 737 MAX aircraft by the end of the year, though the timing was...

  4. Ryanair Forecasts 2014 Growth

    Ryanair Holdings PLC posted a rise in both profit and revenue for the year and forecast further growth in 2014 as it continued to open new bases and routes and take ...

  5. EasyJet Starts Talks With Airbus, Boeing Over Big New Aircraft Order

    LUTON, U.K.--UK budget carrier easyJet PLC (EZJ.LN) has started talks with both Boeing Co. (BA) and Airbus, a unit of European Aeronautic Defence & Space Co. (EAD.FR...

  6. Ryanair Resumes Growth With Boeing Deal

    The head of Ryanair Holdings PLC (RYAAY, RYA.LN, RYA.DB) said Tuesday that the airline secured a new deal for Boeing Co. (BA) jets at around the same price as its la...

  7. Ryanair says sees share buybacks, dividends after 2015

    Ryanair expects to be able to start a program of share buybacks and special dividends after 2015 once most of the capital expenditure needed for its order of 175 Boe...

‹ Prev12Next ›
Freebase CC-BY
Source: Michael O'Leary on Freebase, licensed under CC-BY
Other content from Wikipedia, licensed under the GFDL