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Wednesday, April 7, 2010 as of 11:14 AM ET

John Havens

John P. Havens (born c. 1957) is president and chief operating officer of Citigroup.

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Listen to Customers, But Don’t Panic

Where did Netflix and Bank of America go wrong? Maybe they listened to their customers a little too much.

Customer backlash has been behind a number of major decisions being reversed lately -- fueled by a wave of criticism that has flooded the social-media stratosphere.Social media and the Internet have been revolutionary, opening the door between companies and customers and allowing for a new kind of conversation. That newfound platform has given consumers a voice and allowed companies to react quickly, but it has also been the culprit behind some recent corporate headaches.[summary]That’s because negative feedback expressed through social sites sometimes pressures companies to panic or reverse major decisions, painting the company as unsure of its own branding strategies.Netflix (NASDAQ:NFLX), for instance, lost almost a million customers in just a few months after raising prices and splitting its services, only to pull back Qwikster weeks later.Even after backpedaling, shareholders s...

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  1. Citi To Increase Salaries of 25 Highest-Ranking Employees

    While still partially owned by U.S. taxpayers, Citigroup ( C ) said Friday it would be increasing the future pay for 25 of its highest ranking officers, including CE...

  2. Citi hires cards CEO from American Express

    NEW YORK (Reuters) - Citigroup Inc has hiredAmerican Express Co executive Jud Linville as its newchief executive officer of cards, the company said Tuesday.Linville ...

  1. Morgan Stanley Chairman Mack to retire at year-end

    By Lauren Tara LaCapra(Reuters) - Morgan Stanley Chairman John Mack, whose sharp elbows and aggressive cost-cutting tactics earned him the nickname "Mack The Knife,"...

  2. Citigroup Approves Pay Raise for Pandit

    Citigroup Inc. (NYSE:C) chief executive Vikram Pandit just got a very hefty raise.According to a regulatory filing, Pandit’s salary was bumped up to a base of $1.75 ...

  3. Red-Hot Markets Cool Off; Nasdaq’s Worst Day in 2 Months

    FOX Business: The Power to ProsperWall Street backed away from multiyear highs on Wednesday as the Nasdaq Composite took its biggest tumble since November in the fac...

  4. Citigroup Names Havens As President, COO

    BOSTON -- Citigroup Inc. said Wednesday that John Havens will become the banking giant's president and chief operating officer, assuming responsibility for day-to-da...

  5. Report: Citigroup to Name New President

    Citigroup Inc (NYSE:C) plans to name John Havens as president and chief operating officer as part of a structural overhaul to address the bank's efforts to expand, t...

  6. Citi To Name Havens As New President, WSJ Reports

    LOS ANGELES -- Citigroup Inc. Chief Executive Officer Vikram Pandit is set to pick the bank's institutional-clients chief, John Havens, as president and chief operat...

  7. Citigroup Hires Ex-White House Budget Director Peter Orszag

    Financial giant Citigroup (NYSE:C), which received the largest bailout among US banks during the credit crisis, announced Thursday the hiring of former White House b...

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