Mercury General

Customer Satisfaction Study Reveals Best Insurance Companies

When you send in your next insurance payment, are you going to buy any “satisfaction”Insure.

com's new in-depth analysis provides the most complete view available of how customers feel about their auto, home, health and life insurance companies.  Our findings include:USAA is the favorite among both auto and home insurance customers. Ameriprise has the most satisfied life insurance customers. Blue Cross Blue Shield of Illinois squeaked out the top spot for health insurance satisfaction.Insure.com's Best Insurance Companies tool breaks out five measurements of customer satisfaction for large insurance companies:Customer service Claims experience Value for the price paid Percent who plan to renew their policies Percent who would recommend their insurersEven unhappy customers won't budgeOverall, insurance customers are pleased.Most consumers are “completely” or “somewhat” satisfied with their auto insurers' customer service; 73% are satisfied with home insurance customer service; 63% are sa...

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