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J.D. Power Names Best, Worst Insurers for Property Claims

A recent study by J.D. Power puts Amica Mutual, Erie Insurance and Nationwide at the top for consumer satisfaction when pursuing property claims. The research firm has American Family Insurance and Automobile Club Group at the bottom.J.D. Power asked 5,500 homeowners insurance policyholders how they felt about recent claims experience in key areas, including the final settlement, interaction with representatives and the estimate and repair process.What separates the grins from the groans when dealing with claims? Not surprisingly, the companies that scored the highest received good marks for keeping their clients informed during every step of an often confusing and anxious time. And, of course, homeowners want to feel that the settlement is accurate and fair, said Jeremy Bowler, senior director of the insurance practice at J.D. Power.The study found that a customer's happiness depends quite a bit on the relationship with their agent. If policyholders become frustrated and take the clai...

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