Sprint Says Outages Caused by Fiber Cuts

Published October 08, 2012

| Reuters

An outage that cut phone and data service to Sprint customers in parts of California, Oregon and Washington also grounded some Alaska Airlines passengers on Monday as it knocked the air carrier's reservations system off line.

Crystal Davis, a spokeswoman for Sprint Nextel Corp, said the outages were caused by two cuts in the company's fiber optic cable network.

One was accidentally cut early Monday morning while maintenance work was being conducted on a railroad track between Chicago and Milwaukee, she said.

The company is still investigating the cause of the second cut, which occurred between Tacoma, Washington and Portland, Oregon.

Davis said that fiber cuts are typically accidental, but that sabotage had not been ruled out as the cause of the second incident.

Alaska Airlines said in a statement that it and sister carrier Horizon Air had canceled 70 flights affecting more than 6,000 people by midday Monday. Some of the flights that had departed were up to four hours late, it said.

The carrier added that more cancellations were planned for later flights as it works to get operations back to normal. Sprint Internet service had been restored about 4-1/2 hours after being disrupted, the carrier added.

Alaska and Horizon, which are owned by Alaska Air Group, said customers traveling Monday or Tuesday can request refunds or change their tickets without incurring extra fees.

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