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Apple's IPhone Tops BlackBerry In J.D. Power Survey

 
Rex Crum
MarketWatch Pulse
     

    SAN FRANCISCO -- Apple Inc.'s efforts to market the iPhone to business customers are beginning to pay off, according to a customer satisfaction survey by J.D. Power and Associates. The survey, of almost 1,400 business smart phone users, placed the iPhone in first place in terms of overall customer satisfaction, based on factors such as ease of operation, handset features and the device's operating system. The iPhone placed ahead of BlackBerry manufacturer Research In Motion Ltd. and Samsung.

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    Same-Store Sales

    Most folks judge the health of a business by the revenue that comes in through sales. But not all revenue is equal. Companies can grow their sales by buying other companies, which means you don't get a clear view of how the real sales trends are moving.

    So, many analysts, particularly those who look at retail, try to gauge what¿s known as "organic" growth, by looking at same-store sales. These are sales only at outlets open more than a year, so the metric can exclude any sales jump that comes from opening new locations. Retailers release same-store sales (which are frequently called "comps" since they're a true comparison from the previous period) every month.

    Retail, incidentally, isn't the only industry to look at same-store sales. Hospital companies, also use the metric, to gauge how existing hospitals are performing compared to ones they just built or acquired.