Published July 20, 2012
Buying a new car is an exciting experience, but it also can be a bit nerve-racking because you're spending thousands of dollars on an unknown, complicated machine filled with technology. While today's car quality continues to rise, according to J.D. Power and Associates' 2012 U.S. Initial Quality Study, it is still possible to find yourself visiting the dealer for repairs more frequently than you'd like. Here's how to minimize the hassle.
Ask for help with the high-tech gadgetry. The owners interviewed in the J.D. Power 2012 Initial Quality Study increasingly have reported problems with audio, entertainment and navigation systems -- an 8% increase from 2011 and up 45% since 2006. Other categories have improved by 24% on average. This area is the single most common complaint among the owners surveyed.
These functions don't necessarily have problems. Often, the systems are not intuitive, and the owners can't get them to work. Fortunately, this problem can be eliminated with a little effort. The sales staff at most dealerships have received extensive training on using this technology and should be able to help you do things like set up your cellphone for hands-free use and program the audio and navigation systems to your preferences. Tell the dealership you want to schedule some time with their best tech-savvy staff member when you take delivery of the car. Also, ask if the manufacturer offers instructional videos and where to find them. Many do have videos on their consumer websites, but they're sometimes hard to find.
Select a brand with proven quality. With car quality improving overall, it's getting even easier to buy a car from a brand that has proven quality. The 2012 Initial Quality Study identified 15 brands with quality ratings above the industry average, up from 10 brands in 2011. Lexus was the top-rated brand, followed by Jaguar and Porsche (tied); Cadillac; Honda; Acura and Infiniti (tied); Toyota, Mercedes-Benz, BMW and Mazda (tied); GMC, Nissan and Ram (tied); and Chevrolet.
Choose a car with a high quality rating. Individual car quality isn't limited to those specific brands. Many cars with the highest quality rating in the study came from brands below the industry average overall. The Initial Quality Study identified cars with top quality ratings at every price point and every body style. By choosing one of these cars, you are greatly reducing the likelihood of problems that will result in visits to the dealer. The highest ranked cars, trucks and SUVs in the J.D. Power study were:
|Buick Enclave||Midsize crossover/SUV|
|Cadillac Escalade||Large premium crossover/SUV|
|Chevrolet Malibu||Midsize car|
|Ford Expedition||Large crossover/SUV|
|Ford Mustang||Midsize sporty car|
|Ford Taurus||Large car|
|GMC Sierra LD||Large pickup|
|Honda CR-V||Compact crossover/SUV|
|Infiniti EX-Series||Entry premium crossover/SUV|
|Infiniti M-Series||Midsize premium car|
|Kia Soul||Compact multipurpose vehicle|
|Lexus ES 350||Entry premium car|
|Lexus LS||Large premium car|
|Lexus RX||Midsize premium crossover/SUV|
|Mazda MX-5 Miata||Compact sporty car|
|Nissan Frontier||Midsize pickup|
|Porsche 911||Premium sports car|
|Toyota Corolla||Compact car|
|Toyota Yaris||Subcompact car|
|Volvo C70||Premium sporty car|
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