Top Ten Consumer Complaints
From buying a car to hiring a contractor for home repairs, here are the top complaints from consumers across the country. 

Customer Service Desk Cashier Retail 01

You've Been Heard

A survey by the Consumer Federation of America and the North American Consumer Protection Investigators breaks down the top ten consumer complaints.


Auto Dealership


Misrepresentation of prices, inventory and deals in advertising for new or used cars topped the list along with faulty repairs and leasing and towing disputes.

mortgage, finances, couple


Debt collection was one of five fastest-growing complaints, according to the survey.  Industries involving billing and fee disputes, mortgage modifications and credit repair debt relief services also saw numerous complaints.


home sales, new homes, construction homes, constructed worker, newly-built homes, home builder, construction crew, home

Home Improvement/Construction

Consumers complained about subpar repairs and failure to start or complete the job.


retail, shopping, clothes, retailer, consumer spending, spending, income

Retail Sales

Shoppers complained of being hit by false and misleading advertising, defective merchandise and problems with rebates, coupons, gift cards and gift certificates.


Utility Worker


Service problems or billing disputes with phone, cable, satellite, Internet, electric and gas service topped consumers complaints.

Realtor, new home, housing, real estate agent


Consumers complained of misrepresentations of what work will be completed, shoddy workmanship and failure to have required licenses.


Apt online collage

(Tie) Internet Sales/Landlord/Tenant:

Shoppers complained of misrepresentation or other deceptive selling practices and failure to deliver online purchases after purchase. Landlord/Tenant: Unhealthy or unsafe conditions, failure to make repairs or provide promised amenities, deposit and rent disputes, illegal eviction tactic were among the list of complaints.

Computer Hacker, 640x360


Consumers were hit with fake sweepstakes and lotteries, work-at-home schemes, grant offers, fake check scams, and frauds targeting older individuals.

Real Estate Homebuyer & Sign

Real Estate

Misrepresentation of timeshare sales and re-sales, retirement communities and assisted living facilities were among the top complaints surrounding real estate fraud.



(Tie) Household Goods/Home Solicitations

Misrepresentation of products, failure to deliver and faulty repairs in connection with furniture or appliances were hot-button issues with consumers. Home Solicitations: complaints included misrepresentations or failure to deliver in door-to-door, telemarketing and mail solicitations.

Top Ten Consumer Complaints

From buying a car to hiring a contractor for home repairs, here are the top complaints from consumers across the country. 

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